Butler Administration Officer

Job Summary/Purpose:

Butler acts as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guests and provides personalized service to ensure a flawless and memorable experience through the Raffles touch.

• To have thorough knowledge of all SOP’s for Butler Service department
• To have thorough knowledge of local rules and regulations
• To have knowledge of the designated PMS (Property Management System)of the hotel and online platforms used for task delegation and distributing information
• To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards
• To adhere to Butler’s standards and procedures and enforce the same

Butler Administration Officer provides administrative support to the Butler Service department to ensure a smooth daily operation between all hotel departments and with guests. Butler Administration Officer supports colleagues through a variety of tasks related to organization and communication.