1. Full-Time
  2. Permanent
  4. Finance


Novotel Marsa Alam Beach Resort, Red Sea, Marsa Alam, Egypt



Assistant Credit Manager



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Job Description

The position is responsible in managing the overall credit and receivable collection functions of the hotel in the most efficient manner in order to minimize the non-payment of accounts and potential bad debts.  

Primary Responsibilities  


  • Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally. The credit worthiness of all applicants is formally checked and approval must be received from the Director of Finance or it’s designate. 

  • Review the credit worthiness of all existing non-Accor approved clients on a yearly basis. 


  • Ensure all invoices / statements are issued on a timely basis. 

  • Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay. 

  • Implement effective inquiry response procedure for guests and management. 

  • Ensure all travel agent commissions are timely processed and paid. 

  • Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers. 

  • Conduct credit meetings at least once a month. 

  • Attend Credit Managers meetings to keep up to date knowledge of credit risks. 

  • Appropriately manage all delinquent accounts, liaising with debt collectors where needed. 

  • Review and recommend accounts to be written off, providing appropriate documentation. 


  • Liaise between the Accounting Department and the Front Office 

  • Ensure PX and PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date. 

  • Review the Advance Deposit ledger to ensure all the balances are either current or for future date. 

  • Inform the Front Office Manager of any deviations from policy by Assistant Managers, or Front Office Cashiers that may come to his/ her attention. 

  • Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations. 


  • Supervise daily operations of credit and accounts receivable. 

  • Establish and maintain local credit policies and procedures regarding billing, collection, credit cards, inquiries, cheque cashing, etc. 

  • Maintain a close working relationship and communicate with the Room Sales, Catering & Events, Food & Beverage and Front Office departments. 

  • Ensure the hotel complies with corporate policy on Credit and Accounts Receivable. 

  • To be responsible for preparation of the various monthly reports as required by Management. 



Knowledge and Experience 

  • Degree in Accounting or related filed 

  • At least 3 years of experience in credit operations of similar size/style of hotel. 

  • Proficient in PMS Opera and MS Applications (Excel, Word, Powerpoint, etc.) 


  • Presentable, well groomed with leadership quality.  

  • Strong interpersonal and problem solving abilities 

  • Highly responsible & reliable 

  • Ability to work well under pressure and independently in a fast paced environment 

  • Ability to work cohesively as part of a team 

  • Ability to focus attention on guest needs, remaining calm and courteous at all times 

  • Excellent communication and organizational skills 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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