- Penuh Waktu
- Permanen
- FAIRMONT
- Executive & Hotel Management
__jobinformationwidget.freetext.LocationText__
New York, United States
__jobinformationwidget.freetext.ExternalReference__
REF3937O
Vice President, Operations East North America
Region
Luxury & Lifestyle
Join a dynamic team and be part of the Fairmont family – with 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. In the role of Director of Marketing & Communications, you will have a particularly special opportunity to serve as brand guardian in North & Central America, to play a critical role in celebrating this beloved brand’s legacy and setting the stage for the next 100 years.
The Vice President, Operations will collaborate closely with the Chief Operating Officer, North
and Central America, to lead and oversee the operations for Fairmont Hotels & Resorts in the
East Region, as well as all confirmed or future pipeline properties.
The primary objective of this role is to drive performance improvement through a balanced
scorecard approach, driving improved performance across the board in respect of colleague
engagement, guest satisfaction, owner relations, brand standards, and ESG/sustainability, all
the while seeking to drive greater levels of market share and financial performance across
individual hotels and residences.
OPERATIONS
- Works collaboratively with the COO NCA, corporate functional leads, property General
- Managers and Regional Vice Presidents to develop and execute strategy to create,
- refine and drive achievement of property-level strategic plans and KPIs
- Visits individual hotels throughout the region on a regular basis | undertakes reviews of
- achievement against Fairmont Hotels & Resorts brand standards and expectations,
- strategic and operating plans | takes action by working with the properties to ensure
- deficiencies are identified, addressed and communicated with all concerned
- Works collaboratively with the Fairmont Hotels & Resorts and Raffles Hotels &
- Resorts corporate teams (functional leads of Food and Beverage, Guest Support,
- Finance, Talent & Culture, Commercial, Design & Technical Services, Procurement,
- Technology, etc.) to support the hotels operationally in all respects
- Works with hotel operating teams and corporate peers to translate strategy into
- specific operational plans, budgets and annual performance goals for hotels with
- agreed success criteria
- Supports the revisions and refinement of Standards of Service and related policies &
- procedures impacting property-level operations
- Assists in supporting property-level teams to ensure Hotel Management Agreements
- are adhered to
- Constantly seeks new opportunities to improve colleague engagement, increase all
- revenue levels, drive cost efficiencies, optimize income, increase service improvement
- and enhance overall competitiveness
- Builds and nurtures relationships at all levels, influences & facilitates change
- management and provides direction on areas of opportunity to simplify internal
- business processes, streamline resources, increase efficiency & fast-track projects
- Takes a broad view of local, national and international business, economic and political
- trends and environmental factors to determine growth areas, opportunities and threats
OWNER RELATIONS, DEVELOPMENT and NEW OPENINGS
- Collaborates with the COO NCA and other senior brand leaders to maintain high
- personal involvement and visibility with owners and their designated representatives to
- develop an open dialogue and accessibility
- Represents Accor in owner meetings and correspondence; coordinates with the
- Regional Vice Presidents and General Managers as appropriate
- Involvement in hotel development and opening & integration process | includes
- conducting due diligence and process reviews, as necessary, working closely with
- D&TS, Procurement and Hotel Integration Team to develop project plan and critical
- path
- As requested, supports the Development team to participate in sales pitches to secure
- new business by demonstrating Accor’s operating capabilities and ability to achieve
- owner investment objectives
LEADING and DEVELOPING RESOURCES
- Provides inspired leadership to develop team identity with short and long-term
- business focus
- Coordinates with the COO NCA, Talent & Culture team and other functional leads as
- appropriate to regularly assess and develop existing talent in the field, with an
- overarching goal of continuously enhancing the Fairmont brand’s talent bench strength
- across the network
- Keeps close to hotel teams with succession planning; internal transfers; promotions
- and development of top talent
BRAND DELIVERY
- Acts as a role model and a culture carrier within the region and more broadly within
- Accor, ‘living’ and actively representing the Fairmont Hotels & Resorts brand values
- Acts as a key brand stakeholder to uphold and improve / refine the brand strategies
- and standards with all constituents
- Previous experience as a hotel General Manager in various key markets in North
- America, preferably with Fairmont Hotels & Resorts or a similar luxury brand
- Familiarity with Fairmont Hotels & Resorts / Accor technology systems and
- processes and overall corporate organizational structure
- Experience working in a variety of locations and property types throughout North
- America | resorts, city-center hotels, remote locations/islands, in operations large and
- small
- Well-travelled with a deep understanding of and passion for great hotels, great service,
- and well-run operations
- Possessing excellent working knowledge of Fairmont Hotels & Resorts and/or luxury
- brand standards, LQA, Forbes | AAA rating systems, etc.
- Strong executive presence with excellent interpersonal and relationship-building skills
- Ability to think strategically, form opinions, and garner support and buy-in from hotellevel
- leaders, GMs/RVPs, and counterparts within the corporate office
- Highly organized, self-starter and able to work independently whilst managing multiple
- projects simultaneously
- Able to perform well under pressure
- Possessing of excellent judgment and problem-solving skills
- Ability to find common ground among a group or teams to find improvement or conflict
- resolution to move forward
- Coaching experience and proven ability to motivate and influence others to accomplish
- objectives
- Enthusiastic team player, with strong self-initiative and ability to work to deadlines
- Ability to adapt to changing priorities and internal/external circumstances to achieve
- the best possible commercial outcome
- Strong organizational, written and verbal communication and presentation skills
- Clear working knowledge of budget planning and execution
MUST HAVES
- Knowledge of the Luxury segment
IMPORTANT
- Post Hospitality Management Degree or MBA preferred
DESIRED
- Multi-lingual a plus
Travel: 50% - 70% of time expected for travel
Work Location: This role can be based out of our New York City or Toronto Office.
Visa Requirements: Must Legally be authorized to work in the United States
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Pekerjaan lain yang sesuai
Gaji
Lokasi
Mercure Hyderabad KCP, Hyderabad, India
Tingkat Pengalaman
Manajer
Jadwal Pekerjaan
Penuh Waktu
Merek
MERCURE
Tipe Pekerjaan
Permanen
Lokasi
Hyderabad
Kategori Pekerjaan
Executive & Hotel Management
Deskripsi
Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service whi
Referensi
3563ed40-2ce1-4cfd-9dcf-2f8db041fa4c
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
MOVENPICK MOVENPICK SPLIT RESORT HOTEL, Split, Croatia
Tingkat Pengalaman
Direktur
Jadwal Pekerjaan
Penuh Waktu
Merek
MOVENPICK
Tipe Pekerjaan
Permanen
Lokasi
Kroasia
Kategori Pekerjaan
Executive & Hotel Management
Deskripsi
Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized
Referensi
bd31b086-b1cf-49d2-a73f-2c2d7f547f2e
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Sofitel Cairo Nile El Gezirah, Cairo, Egypt
Tingkat Pengalaman
Eksekutif
Jadwal Pekerjaan
Penuh Waktu
Merek
ACCOR
Tipe Pekerjaan
Permanen
Lokasi
Cairo
Kategori Pekerjaan
Executive & Hotel Management
Deskripsi
Main Duties:Manage the executive's calendar, schedule appointments, and coordinate meetingsHandle confidential and sensitive information with the utmost discretionPrepare and edit correspondence, pres
Referensi
fdc7dab7-63d7-443b-a77e-ece8e4b4603d
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Mantis St Helena, Jamestown, Saint Helena
Tingkat Pengalaman
Direktur
Jadwal Pekerjaan
Penuh Waktu
Merek
MANTIS
Tipe Pekerjaan
Permanen
Lokasi
Saint Helena
Kategori Pekerjaan
Executive & Hotel Management
Deskripsi
Hotel Manager / Operations ManagerReporting to the CEO Mantis, this role will lead strategic planning, ensuring the successful operation of the hotel. The role encompasses fostering a culture of excel
Referensi
4df65066-7ff4-459e-88ca-9db707e99785
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
DELANO DELANO SOUTH BEACH, Miami Beach, United States
Tingkat Pengalaman
Eksekutif
Jadwal Pekerjaan
Penuh Waktu
Merek
DELANO
Tipe Pekerjaan
Permanen
Lokasi
Miami Beach
Kategori Pekerjaan
Executive & Hotel Management
Deskripsi
What you'll do... Daily management of the hotel - ensure clear communication with and amongst departments to provide complete guest and team member satisfaction.Plan, facilitate, and manage various h
Referensi
ff380192-8969-4fc7-a13c-d928efc2f85c
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Rotorua, New Zealand
Tingkat Pengalaman
Eksekutif
Jadwal Pekerjaan
Penuh Waktu
Merek
ACCOR
Tipe Pekerjaan
Permanen
Lokasi
Rotorua
Kategori Pekerjaan
Executive & Hotel Management
Deskripsi
As the General Manager, you will be responsible for overseeing all aspects of hotel operations and ensuring the delivery of exceptional guest experiences. Your duties will include:Providing strategic
Referensi
de172fcc-683d-4974-888f-2370021e60dc
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Queen Elizabeth 2, Dubai, United Arab Emirates
Tingkat Pengalaman
Eksekutif
Jadwal Pekerjaan
Penuh Waktu
Merek
ACCOR
Tipe Pekerjaan
Permanen
Lokasi
Dubai
Kategori Pekerjaan
Executive & Hotel Management
Deskripsi
Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized
Referensi
caa91cba-eb2b-4950-9621-1e5b219331b2
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Mercure Brighton Seafront Hotel, Brighton, United Kingdom
Tingkat Pengalaman
Tidak Berlaku
Jadwal Pekerjaan
Penuh Waktu
Merek
MERCURE
Tipe Pekerjaan
Permanen
Lokasi
Brighton
Kategori Pekerjaan
Executive & Hotel Management
Deskripsi
General Manager Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfacti
Referensi
e8aa8b83-0328-498a-a29a-3f596c72390c
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Paris, France
Tingkat Pengalaman
Pelajar
Jadwal Pekerjaan
Penuh Waktu
Merek
ACCOR
Tipe Pekerjaan
Kerja Praktek
Lokasi
Paris
Kategori Pekerjaan
Executive & Hotel Management
Deskripsi
The General Management department is expanding its team and is seeking a talented and dynamic Event Manager Trainee to support the Strategy Director in executing a big event milestone for La Maison:
Referensi
4addb4c5-c75d-45e8-a19b-79c09da56d82
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
SLS SLS RED SEA, RED SEA , Saudi Arabia
Tingkat Pengalaman
Eksekutif
Jadwal Pekerjaan
Penuh Waktu
Merek
SLS
Tipe Pekerjaan
Permanen
Lokasi
Arab Saudi
Kategori Pekerjaan
Executive & Hotel Management
Deskripsi
Works closely with the other Executive Committee members to ensure all financial, service standards and team-member relations goals are met.Develops and implements strategic goals for the Rooms Divisi
Referensi
3fad711c-effb-4a8d-a32d-429f0bd69593
Tanggal Kedaluwarsa
01/01/0001