Spa Manager

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. 

Role Overview

The Spa, Wellness & Recreation Manager oversees the complete operations of the Spa, Wellness Centre, Fitness & Recreational facilities. The role ensures an elevated guest experience, drives revenue growth, maintains operational standards, and leads a team of therapists, wellness consultants, trainers, and recreation staff. The manager is responsible for enhancing lifestyle, fitness and longevity offerings aligned with Fairmont brand standards.

Key Responsibilities

1. Spa & Wellness Operations

• Manage daily operations of Spa, Fitness Centre, Wellness Lounge, Pool & Recreation areas.

• Ensure smooth scheduling, guest flow, booking accuracy and service consistency.

• Maintain hygiene, equipment quality, safety and ambience across all wellness spaces.

• Oversee treatment protocols, products, linen management and inventory control.

2. Wellness & Longevity Programs

• Develop bespoke longevity-focused programs (stress management, sleep, immunity, nutrition, etc.).

• Introduce new healing modalities, alternative therapies & holistic wellbeing programs.

• Collaborate with wellness specialists – yoga, meditation, physiotherapy, breath-work, Ayurveda.

• Monitor guest outcomes and continuously enhance treatment menus & rituals.

3. Fitness & Recreation Management

• Supervise Gym, Training Studio, Pool, Group Class Rooms and Outdoor Recreation zones.

• Plan and schedule group fitness sessions, personal training, aqua workouts, sports activities.

• Ensure implementation of safety rules, lifeguard and pool supervision protocols.

• Promote recreation activities for resident guests and members.

4. Guest & Member Experience

• Ensure warm, bespoke and anticipatory service for all guest touchpoints.

• Handle guest concerns with empathy and swift resolution.

• Drive membership programs, retention strategies and loyalty experiences.

• Personalize journeys for long-stay guests, spa retreats & VIP clientele.

5. Financial Management

• Prepare and monitor department budget, targets and monthly revenue forecast.

• Enhance treatment sales, fitness packages, retail and membership revenue.

• Track KPIs: Occupancy %, Average Treatment Rate, Retail Conversion, Member Retention.

• Control expenses, manpower costs and procurement.

6. Sales & Business Growth

• Build marketing partnerships with health brands, yoga schools, wellness influencers.

• Curate seasonal promotions, festive wellness events and rejuvenation packages.

• Collaborate with hotel marketing for social media, campaigns and brand visibility.

• Drive corporate tie-ups, fitness memberships and long-term wellness programs.

7. People Leadership

• Hire, train and mentor therapists, fitness trainers, service team and recreation staff.

• Conduct regular skill-up sessions, grooming, treatment standards training.

• Build a culture of mindfulness, warmth, discipline and professional grooming.

8. Standards, Safety & Compliance

• Uphold Fairmont service and wellness standards at every interaction.

• Ensure statutory compliance for spa, pool, fitness equipment & water quality.

• Lead emergency readiness: CPR, first-aid, pool rescue, fire & evacuation protocols.

Required Qualifications & Skills

• Minimum 4–7 years in luxury spa/wellness management (hotel experience preferred).

• Knowledge of spa therapies, wellness sciences, fitness & recreational operations.

• Leadership capability with team motivation, coaching and training experience.

• Strong commercial mindset — ability to drive revenue and manage P&L.

• Excellent interpersonal skills and guest-relationship management approach.

• Ability to work flexible schedules, peak seasons, weekends & holidays.