Reservations Agent

Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

• Looking after our priority guests and managing the day to day disrupted flights and upgrades.
• Manage all incoming booking inquiries, ensuring accurate input of details and maximizing occupancy across the Auckland Airport Precinct.
• Provide professional, friendly, and knowledgeable support to guests, travel agents, and corporate clients.
• Upsell room types, packages, and services while adhering to pricing strategies and set rates.
• Ensure all guest information, preferences, and booking details are correctly recorded in the Property Management System (PMS)
• Communicate guest requests and special requirements to Front Office, Housekeeping, and Food & Beverage teams for seamless service.
• Keep up to date with reservation systems, loyalty programs, promotions, and brand standards to enhance guest experiences.

You will be:

• Must have experience in reservations within multi-Hotels or Chain. 
• Experience in Opera Cloud, PMS systems and excel 
• Fluent in English, with additional languages being advantageous
• Educated to A-level standard or equivalent, with a diploma or degree in hospitality management being preferred
• Experienced in customer service, in the hospitality or travel industry
• Highly organised and detail-oriented, with strong problem-solving skills
• Adaptable and resilient, thriving in a fast-paced environment
• Customer-focused with excellent communication skills
• Motivated to learn and stay updated on systems and brand standards
• Must be able to work varying shifts, including weekends and holidays
• Positive and enthusiastic, with a passion for delivering exceptional guest experiences

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift 
• Paid Parking at Park & Ride
• Paid Birthday Leave
• Paid Wellness Leave
• Refer a Friend Incentive
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.