Reservation Manager

Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, Salarpuria Techparks- Novotel Bengaluru Outer Ring Road offers the perfect residence to travelers across the globe.

Nearby to corporate offices- JP Morgan, Accenture, Honeywell, Deloitte and many more along Sarjapur Road and Marathahalli, Novotel Bengaluru Outer Ring Road brings to you seamless benefits of hosting events and conferences in well-equipped meeting spaces. Bengaluru, besides the Silicon Valley of the country, is close to some of the most significant historical and leisure destinations in South India- Mysore, Coorg, Goa, Munnar, Ooty, Pondicherry to name a few among the long list of leisure destinations.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

The Reservation Manager is responsible for overseeing the reservations team, ensuring maximum room revenue through effective inventory management, accurate forecasting, and excellent guest service. The role requires coordination with Sales, Revenue, and Front Office to maintain smooth booking operations and achieve revenue targets.

Key Responsibilities:

• Manage daily operations of the reservations department.

• Supervise and train reservation agents to ensure high-quality service.

• Monitor room availability, rate strategies, and booking trends.

• Handle group bookings, corporate accounts, and VIP reservations.

• Work closely with the Revenue Manager to optimize occupancy and revenue.

• Ensure all reservations are accurately entered in the PMS.

• Prepare reports on reservation statistics, occupancy forecasts, and booking pace.

• Address guest queries, special requests, and complaints promptly and professionally.

• Maintain relationships with travel agents and corporate clients.

• Coordinate with Front Office and Housekeeping for smooth arrivals and departures.

• Bachelor’s degree in Hotel Management or equivalent

• Strong knowledge of PMS (Opera).

• Excellent communication and leadership skills.

• Detail-oriented with strong analytical and revenue management understanding.

Minimum 3–5 years of experience in hotel reservations or front office.