Learning and Development Manager

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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This position is responsible to oversee and manage the learning and development process for all talent in the hotel.  This position will ensure that all learning activities support Accor and La Maison philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution. 

• Ensure that the guest is at the center of every single strategic initiative, project or process;
• Share the vision and strategy of Accor, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate;
• Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival;
• Co-ordinate and conduct orientation programs and three month training plans;
• Appoint a support person within the operational team for each and every new talent;
• Seek feedback from new talent in their first month of employment;
• Arrange probationary reviews and provide feedback to talent.
• Provide feedback from the guest on the teams’ performance to the team;
• Ensure that all team members feel trusted and valued for their accountability and risk taken.
• Communicate and encourage the participation in CSR activities by all team members;
• Provide education to talent on key areas of corporate concern including Sustainability, WATCH and Accor Ethics Charter;
• Follow the Talent and Culture policies and procedures including Keys to Success;
• Ensure departmental Keys to Success are communicated and implemented throughout the hotel, provide training support where required;
• Communicate on People and Culture policies and procedures to all employees;
• Deliver training on how to provide a safe working environment by ensuring local regulations are upheld for workplace health and safety;
• Demonstrate the Accor values in all behaviours and identify and address integrity gaps in others
• Conduct/review training needs analysis annually and budget accordingly;
• Plan training for future skill requirements and not just current;
• Ensure development and implementation of annual training plan training to address and narrow the peformance gap;
• Maximise the use of AccorHotels Academie programs to address gaps in performance;
• Deliver all brand customer service and quality standards training to all members of the team;

• Master/Bachelor's degree in Hotel Management or equivalent 
• Minimum of 8 years of experience in Learning and Development in Luxury operations, operational role experience would be preferred
• Prior experience in delivering on the job training within Accor would be preferred
• Train the Trainer or equivalent certification
• Strong coach approach leadership style.
• Excellent interpersonal skills with ability to communicate with all levels of talent
• Good teamworking skills and able to work effectively and contribute in a team
• Excellent planning and organization skills

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Accor Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Your experience and skills include:

• Excellent interpersonal and communication skills
• Ability to prioritize work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion