IT Manager

Hotel for travellers looking for local and authentic experiences

Mercure Miri City Centre features 172 contemporary and stylish appointed rooms and suites with extensive dining options, two dedicated floors of the conference and banqueting facilities, inclusive of the hotel's social hub, Ruai Co-working Space.

This position is responsible for the supervision and handling of day-to-day IT operations. The IT manager ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Primary Responsibilities is to manage and support all the systems in the hotel as listed below;

• Provide In-house guest IT related matter troubleshooting
• Coordinate, manage and oversee projects, document process
• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network
• Manage system changes with appropriate support staff to ensure uninterrupted services
• Liaise with vendors and work with users at all level
• Maintain inventory of all equipment, software and software licenses

The list provided is not exhaustive.

Knowledge & Experience

• Diploma or higher qualification in Information Technology, Computer Science, or a related field

• Minimum of 2-3 years of relevant IT experience, with at least 1 year in a managerial or supervisory role.

• Proven track record in IT infrastructure, system administration, and end-user support.

• Strong command of the English language, with excellent reading, writing, and verbal communication skills.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and other business productivity tools.

• Solid understanding and hands-on experience with Windows Operating Systems, including configuration, troubleshooting, and updates.

• Familiarity with network systems, cybersecurity protocols, and hardware management is an added advantage.

Key Competencies

• Excellent communication and interpersonal skills to interact effectively with stakeholders across departments.

• Highly service-oriented, with a strong attention to detail and problem-solving capabilities.

• Demonstrated team collaboration skills with the ability to lead, support, and contribute to group objectives.

• Self-driven and energetic, with a proactive attitude and the ability to manage multiple tasks under pressure.

• Maintains a professional appearance and high standard of personal grooming at all times.

• Strong organizational and time management abilities, capable of setting priorities and meeting deadlines efficiently.

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.