- Penuh Waktu
- Permanen
- PULLMAN
- Rooms
__jobinformationwidget.freetext.LocationText__
Pullman Jakarta Indonesia Thamrin CBD, Central Jakarta, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF73556P
Guest Experience Manager
Region
MEA SPAC
In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.
Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital’s must-see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta’s largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey.
Pullman Jakarta Indonesia Thamrin is ideally located near the CBD, main historical monuments of the city and only a short walk away to reach the two largest shopping malls in Jakarta and Sudirman-Thamrin business districts.
Scope and Objectives
Reporting to the General Manager , the Guest Experience Manager plans and manages the overall operation of the Butlers with the aim to create a passionate and committed team that deliver superlative guest journeys. The position is responsible for the Leadership, Vision and Strategies of the department to achieve hotel’s desired performance. The Guest Experience Manager must be skillful and experience in Butler tasks, intuitive, meticulous, organized and constantly look into improving work process and stays updated in hospitality trends that will continuously exceed the expectations of the guests.
Key Roles & Responsibilities:
- Lead and guide Butler team to provide best service to all guests.
- Prioritizes and organizes work assignments and delegates work effectively to supervisory and non-supervisory personnel.
- Ensure Butlers deliver the Raffles touch by providing pro-active personalized service.
- Ensure guests are taken care of exclusively, paying particular attention to their needs and requests.
- Monitors performances of Butler and provides timely feedback for improvements, praises when due and conducts appraisal.
- Ownership of individual’s growth and identifies short to long-terms goals to achievement and ensures high colleague engagement and welfare.
- Motivates, trains and develops the team that enables them to operate with room for innovation, efficiency and effectiveness.
- Recruits, inducts and trains a Butler team that is competent and confident to exceed guest expectations at all times through the highest level of emotional and anticipatory engagement.
- Takes charge and resolves any guest complaints reported by the Butler team and escalates to Guest Experience Manager.
- Accountable to drive and create action plans of Butlers’ performance in guest satisfaction index, audits and KPIs.
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP).
- Ensures service standards and individual performance are aligned with Raffles Values - Excellence, Respect, Integrity, Caring
ESSENTIAL QUALIFICATIONS
- Demonstrated ability to manage a diverse, multi-cultural workforce with exceptional organisational skills
- Exemplary leadership and communication skills, with a proven track record of team engagement and motivation
- Unwavering commitment to integrity and dedication, with a strong focus on continuous improvement
- Adaptable management style capable of navigating dynamic work environments
- Comprehensive knowledge of Front Office Operations is imperative
- Strict adherence to guest and hotel information security and confidentiality protocols
- Proficiency in Opera Property Management System is highly advantageous
PROFESSIONAL EXPERIENCE
- A minimum of 5 years' relevant experience in the hospitality industry, with no less than 2 years in a managerial capacity, is required
Why Join Us?
- Prestigious International Brand – As part of Accor, one of the world’s leading hospitality groups, Pullman Jakarta Indonesia provides a dynamic and globally recognized work environment.
- Career Growth & Development – We offer training programs, workshops, and career advancement opportunities within Accor’s extensive global network.
- Exciting & Dynamic Work Culture – Our team thrives on creativity, innovation, and excellence, ensuring an inspiring and supportive workplace.
- Competitive Benefits & Perks – Enjoy attractive salary packages, incentives, staff discounts at Accor hotels worldwide, and wellness programs.
- High-Profile Events & Networking – Work with top-tier clients and handle large-scale banquet events, enhancing your expertise and professional network.
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Pekerjaan lain yang sesuai
Gaji
Lokasi
Fairmont Chateau Lake Louise, Lake Louise, Canada
Tingkat Pengalaman
Associate
Jadwal Pekerjaan
Penuh Waktu
Merek
FAIRMONT
Tipe Pekerjaan
Permanen
Lokasi
Lake Louise
Kategori Pekerjaan
Rooms
Deskripsi
As an Overnight Housekeeping Supervisor at Fairmont Hotels & Resorts, you will lead and support the overnight housekeeping team to ensure the highest standards of cleanliness, service, and safety thro
Referensi
abae4afb-330b-440f-b203-791aa1ff40c6
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Fairmont Chateau Lake Louise, Lake Louise, Canada
Tingkat Pengalaman
Tingkat Pemula
Jadwal Pekerjaan
Penuh Waktu
Merek
FAIRMONT
Tipe Pekerjaan
Permanen
Lokasi
Lake Louise
Kategori Pekerjaan
Rooms
Deskripsi
As a Turndown Attendant at Fairmont Hotels & Resorts, you play a key role in creating a warm and inviting atmosphere for our guests during the evening hours. You are responsible for providing turndown
Referensi
e2e19571-d2fa-4bdf-b9a9-b6f8135f9743
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Alwadi Hotel Doha - MGallery Collection, Doha, Qatar
Tingkat Pengalaman
Associate
Jadwal Pekerjaan
Penuh Waktu
Merek
M GALLERY
Tipe Pekerjaan
Permanen
Lokasi
Doha
Kategori Pekerjaan
Rooms
Deskripsi
You are the story behind every perfect stay. At MGallery, each property tells a unique story, and as a Housekeeping Attendant, you ensure every chapter begins in comfort and elegance. With a keen eye
Referensi
b8b5a2a5-532e-481b-a8c0-c68d0065ab7d
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Novotel Imagicaa Khopoli, Khopoli, India
Tingkat Pengalaman
Manajer
Jadwal Pekerjaan
Penuh Waktu
Merek
ACCOR
Tipe Pekerjaan
Permanen
Lokasi
Khopoli
Kategori Pekerjaan
Rooms
Deskripsi
Key Responsibilities: Housekeeping Planning Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team. People Management Establish and maintain se
Referensi
51c8225e-c3cc-4192-a29f-dc9204ded5a4
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Alwadi Hotel Doha - MGallery Collection, Doha, Qatar
Tingkat Pengalaman
Associate
Jadwal Pekerjaan
Penuh Waktu
Merek
M GALLERY
Tipe Pekerjaan
Permanen
Lokasi
Doha
Kategori Pekerjaan
Rooms
Deskripsi
Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arri
Referensi
1326c4bf-deea-49e8-b5b7-9ae9bdfc6499
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Novotel Marsa Alam Beach Resort, El Qusseir, Egypt
Tingkat Pengalaman
Associate
Jadwal Pekerjaan
Penuh Waktu
Merek
NOVOTEL
Tipe Pekerjaan
Permanen
Lokasi
Mesir
Kategori Pekerjaan
Rooms
Deskripsi
To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.To hav
Referensi
fa2d7829-b27c-409b-908d-cabda2b10b57
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Novotel Goa Candolim, Candolim, India
Tingkat Pengalaman
Eksekutif
Jadwal Pekerjaan
Penuh Waktu
Merek
NOVOTEL
Tipe Pekerjaan
Permanen
Lokasi
Candolim
Kategori Pekerjaan
Rooms
Deskripsi
Prime Function:Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitorsMaintain high standards of customer services at the R
Referensi
f5ad1cf6-3a59-4d9d-8810-e2e1fab9c839
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Fairmont Mumbai, Mumbai, India
Tingkat Pengalaman
Associate
Jadwal Pekerjaan
Penuh Waktu
Merek
FAIRMONT
Tipe Pekerjaan
Permanen
Lokasi
Mumbai
Kategori Pekerjaan
Rooms
Deskripsi
Position Overview: We are seeking a dynamic and customer-focused Front Office Executive to join our team at Fairmont Mumbai. As the first point of contact for our guests, the Front Office Executive pl
Referensi
a8c48444-5997-4604-9a12-1fcd40877b71
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Fairmont Mumbai, Mumbai, India
Tingkat Pengalaman
Associate
Jadwal Pekerjaan
Penuh Waktu
Merek
FAIRMONT
Tipe Pekerjaan
Permanen
Lokasi
Mumbai
Kategori Pekerjaan
Rooms
Deskripsi
We are looking for a dynamic Guest Relations Associate to join our team at Fairmont Mumbai. In this role, you will be the face of the hotel, responsible for creating memorable experiences for our gues
Referensi
f6c90efa-856b-4af8-84c1-98bfd13e504b
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Ala Moana Honolulu by Mantra, Honolulu, United States
Tingkat Pengalaman
Associate
Jadwal Pekerjaan
Penuh Waktu
Merek
MANTRA
Tipe Pekerjaan
Permanen
Lokasi
Honolulu
Kategori Pekerjaan
Rooms
Deskripsi
Job Summary:The Parking Valet Attendant represents the hotel at the main entrance by greeting arriving and departing guests enthusiastically. They attend to parking request in timely manner to ensure
Referensi
20e04f78-e9e5-4089-819f-13eb34e82489
Tanggal Kedaluwarsa
01/01/0001