- Penuh Waktu
- Permanen
- 21C MUSEUM HOTELS
- Rooms
__jobinformationwidget.freetext.LocationText__
21c Museum Hotel Durham, Durham, United States
__jobinformationwidget.freetext.ExternalReference__
REF54938G
Front Office Manager
Region
Luxury & Lifestyle
Lowongan ini telah kedaluwarsa. Silakan lihat peran serupa di bawah ini...
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.
Come join our Flock!
Reports To: Director of Rooms
Supervises: Front Desk Agents, Bell/Valet, Night Audit
General Purpose: The Front Office Manager is committed to guest service excellence and passionate about promoting the 21c Museum Hotel. Thorough and task-oriented, the FOM can complete menial and substantial tasks under various conditions. The Front Office Manager is multi-skilled and can hop into any position within their department at any time. The Front Office Manager should be skilled at creating a culture of care, concern, and accountability.
Specific Responsibilities
- Responds professionally and courteously to arriving, departing, and in-house guests with accurate and timely information and services.
- Responds to inquiries regarding hotel information and guest concerns.
- Supervises the daily operations of the Front Office personnel, promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
- Oversees all day-to-day operations of Front Desk and Bell/Valet staff, ensuring that all established front office and hotel policies are followed.
- Acts as a resource for supervisors, agents, and valet with all Front Office procedures.
- Tirelessly promotes 21c to staff and guests, a cheerleader for the team and the brand.
- Facilitates guest arrival and departure during peak times to ensure a smooth transition into and out of the property.
- Courteously answers inquiries and accepts reservations referred from agents, both in person and by telephone
- Keeps abreast of all in-house and area functions to answer questions and concerns in person and on the telephone with timely and knowledgeable responses.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Reviews all guest issues with staff, ensures appropriate departments are contacted for resolution, approves recovery, and provides follow-up with guests and log is completed.
- Oversees all Concierge duties completed by staff, from transportation services to package amenities and arrangements.
- Has complete knowledge of the hotel's emergency procedures.
- Implements new procedures and policies.
- Reviews any problems or concerns from the previous day's night audit and daily work. Addresses any issues with the entire staff or individual front desk associates, whichever is appropriate.
- Monitors room inventory to achieve balance and pushes associates to sell out. Trains staff in this strategy.
- Conducts one-on-one meetings with front desk associates at least quarterly.
- Conducts necessary progressive disciplines according to policy
- Coordinates with the Rooms Manager to conduct annual reviews promptly.
- Back up for Rooms Manager during an absence.
- Strong leadership skills.
- Good eye for detail.
- Excellent organizational skills.
- Able to draw ideas from the supervised team, develop and put them into action
- Thrives in a fast-paced environment where multi-tasking is normal.
- Enjoys people and has experience dealing directly with the public with an acquired general knowledge of basic customer service skills.
- Working knowledge of guest and hotel services, policies, or operations. Working knowledge is generally learned on the job.
- Possesses a talent for developing positive connections with guests, resulting in fewer recovery instances and more effective problem resolution.
- Tactful and empathetic in stressful and highly emotional situations.
- Understand hotel front office procedures completely.
- Understands standard cash handling procedures and operation of computerized cash register systems.
- Excellent verbal and written communication skills, with the comprehension and literacy required to review and respond to correspondence, initiate reports, conduct training, etc.
- Proficient with computer systems, Microsoft Office suite, Opera PMS, POS, etc.
- Must pass a background check.
Education/ Formal Training
- High School diploma or equivalent.
Experience
- Minimum of 5 years of previous experience in Hospitality management.
21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
Pekerjaan lain yang sesuai
Gaji
Lokasi
RIXOS RIXOS RESIDENCES ABU DHABI, Abu Dhabi, United Arab Emirates
Tingkat Pengalaman
Associate
Jadwal Pekerjaan
Penuh Waktu
Merek
RIXOS
Tipe Pekerjaan
Permanen
Lokasi
Abu Dhabi
Kategori Pekerjaan
Rooms
Deskripsi
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Register and process check in for all arrivals. 1.1.2 Handle guest check outs efficiently and professionally. 1.1.3 Update guest information into
Referensi
d6813527-872b-484a-9445-290075a68c0f
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
ibis London Heathrow Airport, Harlington, United Kingdom
Tingkat Pengalaman
Tidak Berlaku
Jadwal Pekerjaan
Penuh Waktu
Merek
IBIS
Tipe Pekerjaan
Permanen
Lokasi
Inggris
Kategori Pekerjaan
Rooms
Deskripsi
We are thrilled to present an incredible opportunity to become part of the ibis London Heathrow Airport family as our Assistant Front Office Manager.In this pivotal role, you will help oversee our Fro
Referensi
8eb62c75-d9ae-4272-b157-0e3769441815
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
ibis London Heathrow Airport, Harlington, United Kingdom
Tingkat Pengalaman
Tidak Berlaku
Jadwal Pekerjaan
Penuh Waktu
Merek
IBIS
Tipe Pekerjaan
Tidak Tetap
Lokasi
Inggris
Kategori Pekerjaan
Rooms
Deskripsi
We are thrilled to present an incredible opportunity to become part of the ibis London Heathrow Airport family as our Front Office Manager.In this pivotal role, you will oversee our Front Office team,
Referensi
5dbefadb-8fa4-4ca7-aa05-1eb1c7fe082b
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
ibis London City - Shoreditch, London, United Kingdom
Tingkat Pengalaman
Tingkat Pemula
Jadwal Pekerjaan
Penuh Waktu
Merek
IBIS
Tipe Pekerjaan
Permanen
Lokasi
London
Kategori Pekerjaan
Rooms
Deskripsi
As our next Receptionist, you…Are the ‘face of IBIS London City Shoreditch’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your perso
Referensi
3c65615a-fbd0-44d2-818b-15fed312e0f8
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Raffles Dubai, Dubai, United Arab Emirates
Tingkat Pengalaman
Tingkat Pemula
Jadwal Pekerjaan
Penuh Waktu
Merek
RAFFLES
Tipe Pekerjaan
Permanen
Lokasi
Dubai
Kategori Pekerjaan
Rooms
Deskripsi
PURPOSE OF POSITIONTo provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation.KEY ROLES & RESPONSIBILITIESManage and super
Referensi
78d2864a-52e9-4a73-87c3-987a4db3568d
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Gem Forest Hotel Nairobi - MGallery Collection, Nairobi, Kenya
Tingkat Pengalaman
Tingkat Pemula
Jadwal Pekerjaan
Penuh Waktu
Merek
M GALLERY
Tipe Pekerjaan
Permanen
Lokasi
Nairobi
Kategori Pekerjaan
Rooms
Deskripsi
To attend all laundry and dry-cleaning operations, following the hotel standards and procedures.To follow the linen and uniforms laundry flows and to respect the established cycles and instructions.To
Referensi
71c4f3a2-ddaa-42f3-8c32-288ef614d0d6
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Raffles Dubai, Dubai, United Arab Emirates
Tingkat Pengalaman
Tingkat Pemula
Jadwal Pekerjaan
Penuh Waktu
Merek
RAFFLES
Tipe Pekerjaan
Permanen
Lokasi
Dubai
Kategori Pekerjaan
Rooms
Deskripsi
PURPOSE OF POSITIONTo provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.KEY ROLES & RESPONSIBILITIESAssist guests with all inquiries, bot
Referensi
e6b0d725-0d8f-486b-9cc7-f69440e28196
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Gem Forest Hotel Nairobi - MGallery Collection, Nairobi, Kenya
Tingkat Pengalaman
Manajer
Jadwal Pekerjaan
Penuh Waktu
Merek
M GALLERY
Tipe Pekerjaan
Permanen
Lokasi
Nairobi
Kategori Pekerjaan
Rooms
Deskripsi
To oversee the Front Office operations, including the Reception, Guest Relations, Drivers and Valet Parking, and to personally supervise the above in the involved supervisor’s absence, ensuring that t
Referensi
9ebd5ccb-4795-4f3d-8d0b-4c4afe61d009
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Raffles Dubai, Dubai, United Arab Emirates
Tingkat Pengalaman
Tingkat Pemula
Jadwal Pekerjaan
Penuh Waktu
Merek
ACCOR
Tipe Pekerjaan
Permanen
Lokasi
Dubai
Kategori Pekerjaan
Rooms
Deskripsi
PURPOSE OF POSITIONTo oversee and direct all aspects of Guest Relations to maximize guest satisfaction.KEY ROLES & RESPONSIBILITIESEnsure maximum guest satisfaction through personal recognition and pr
Referensi
4e4238a5-5347-4db0-bd73-dedb9dc15c8a
Tanggal Kedaluwarsa
01/01/0001
Gaji
Lokasi
Novotel Perth Murray Street, Perth, Australia
Tingkat Pengalaman
Tingkat Pemula
Jadwal Pekerjaan
Penuh Waktu
Merek
NOVOTEL
Tipe Pekerjaan
Permanen
Lokasi
Perth
Kategori Pekerjaan
Rooms
Deskripsi
As Assistant Manager, you’ll play a pivotal role in leading our Front Office team to success. Reporting to the Rooms Division Manager your days will be dynamic—think managing day-to-day operations, in
Referensi
7a03b6ce-0ea9-4d74-855f-2832c702961b
Tanggal Kedaluwarsa
01/01/0001