F&B Outlet Manager (m/f/d)

The Hoxton, Charlottenburg (Berlin) - F&B Outlet Manager

2023 sees The Hoxton take on Europe! We’re popping up in some of our favorite cities and we’ve opened our first hotel in Germany in the city of culture and creativity, Berlin.  We are now looking for a F&B Outlet Manager to join our team in House of Tandoor and Lobby.

Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a ground floor restaurant and bar, coffee bar and streetside terrace and The Apartment – our unique meetings and events concept. Our restaurant is the meeting of a North Indian communal eatery and a classic European cuisine. It brings together the characteristics of these two traditional restaurants - the tandoor ovens, Indian spices and marinades, select prime cuts of meat, and buzzing atmosphere.

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

1. Daily Operations Management

• Oversees daily restaurant and bar operation.
  • Ensure customer satisfaction and maintaining quality standard in line with our Hox values.
  • Provide support to the team and their tasks whenever is needed.
• Always ensure high quality and presentation of food and drinks.
• Handle reservations and seating arrangements and other guest requests.
• Develop and implement strategies to improve restaurant performance and profitability.
• Make sure that all operational systems (sevenrooms, Micros, Restaurant Homepage) are well maintained and always updated.
• Work closely together with the Director of Food and Beverage, Executive Chef and Carte Blanched to consecutively develop the House of Tandoor and Lobby bar menu.
• Know your sales-mix-report and consistently review our pricing based on competitors and purchasing cost analysis.
• Represent the Director of Food and Beverage in his absence.

1. Guest Engagement & Personalized Service

• Anticipate guest needs, providing personalized recommendations and assistance to enhance their dining experience.
• Develop meaningful connections with guests, remembering their names and preferences.
• Identify and acknowledge regular guests, expressing gratitude for their loyalty and offering exclusive perks to incentivize their return.

1. Managing your Peeps

• Demonstrate professionalism, work ethic, and exceptional customer service skills to set the standard for the team.
• Foster a positive work environment by providing guidance, support, and mentorship to staff members.
• Treat your team members the same way you would like to get treated.
• Be inspiring – consistently develop your team members and inspire them to be their best selves.

1. Learning & Development

• Set up a daily briefing for every meal period (Breakfast, Lunch, Dinner) to keep all team members updated on upcoming events, reservations, special guests, etc.
• Provide individual one-on-one coaching and mentorship to staff members based on their needs and skill set by offering guidance and support them in implementing customer service techniques and strategies.
• Develop comprehensive monthly training plans outlining topics.
• Maintain accurate and detailed records of staff attendance, knowledge test scores, training evaluations and activities for each training session.
• Conduct appraisals with the team members on a regular basis according to the company policies
• Create and maintain standard operating procedures and train the team accordingly.

1. Brand Values, Safety and Protection

• Ensure the “look and feel” of all guest-facing Food & Beverage areas are in line with our brand standards.
• Ensure that we are in line with the guidelines of Carte Blanched and present all updates regarding the House of Tandoor and the Lobby bar during the weekly call.
• Maintain a clean and safe working environment.
• Ensure that HACCP is set up, documented, and saved correctly according to local law regulations.
• Ensure all guest-facing Food & Beverage areas as well as the Back Offices are spotless and clean.

1. Administration

• Completing necessary reports, such as sales reports, inventory management, and staff attendance records, is part of the responsibilities

• Create employee schedules and manage labor costs
• Ensure updated schedule, based on the business requirements
• Confirm working hours on a daily routine
• Ensure that planning of vacation in advance
• Track of labour cost in line with budget
• Support the Director of Food and Beverage during the monthly inventory
• Maintain the beverage recipes in the adaco purchasing management system
• Monitoring the iron beverage stock and placing orders over the adaco  purchasing management system.
• Taking part in the biweekly trading calls

What’s in it for you…

• The opportunity to bring an exciting new hospitality concept to Berlin (and Germany) and join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. 
• 28 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities. 
• A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values. 
• The chance to challenge the norm and work in an environment that is both creative and rewarding. 
• Great discounts across the entire Ennismore family.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us. 
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!

• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact