Events Operations Manager

The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. We are now looking for an Event Operations Manager to join our team and play a crucial part in our brand in this new neighbourhood.

We’re looking for an experienced hand, who relishes the opportunity to improve what we do and add their flavour.

What you’ll do…

• Manage day & evening events, working within the strategy and events programme set by our Sales, Meeting & Events and Ops teams.

• Take overall responsibility for the health & safety of anyone using the area, including yourself.
• Provide a secure environment for customers and their property.
• Operations Manager will need to attend all weekly operations meetings when there are events and any additional staff needed for events will need to be requested and confirmed in advance with F&B. This will include Security.
• Hire, train and schedule managers, supervisors and employees in all areas of responsibility. Conduct regular departmental meetings and training sessions. Represent the company as an ambassador of hospitality and warmth in all interactions with members, visitors, partners, vendors, and staff.
• Ascertain the departmental training needs to further develop SOPs as business needs arise/change. Own the SOP processes, regularly review and update when needed and in line with changing operational needs.
• Pro-actively provide input and feedback, look for opportunities to improve & innovate how we’re using the space and how we manage it.
• Whether it’s setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external customers have the best possible experience with us.
• Handle stock & expenses and manage the relationship with our events suppliers & contractors.
• Monitor and maintain operation & overhead cost to maintain maximum revenue to the organisation.
• Overall organization, tidiness, and stocking of all work/lounge/service areas.
• Work closely with rest of the team to ensure back-of-house storage areas are maintained to ensure orderliness, safety and health standards

What we’re looking for…

• Previous experience in managing an events space, ideally in hospitality, leisure or hotel backgrounds
• Fantastic customer service is at the heart of your approach; you're imaginative when it comes to creating experiences.
• Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results.
• A natural people leader, you create an atmosphere where people can be productive and enjoy what they do.
• Highly organised and detail orientated, someone you can rely on to know the answers, or where to find them.
• Enthusiastic, confident, and warm, you want to be part of a team that works hard, supports each other and has fun with it along the way.
• Demonstrates strong leadership skills
• Works in a highly organized manner
• Ability to flourish while working against deadlines
• Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form
• Ability to coordinate and oversee multiple tasks simultaneously
• Exhibits excellent interpersonal skills
• Knowledge of Delphi and Micro Fidelio Opera desirable
• 3 + year background within events management preferable

What’s in it for you…

• Competitive salary
• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive package inclusive of discretionary incentive and plenty of opportunity for development.
• 28 days holiday (inclusive of bank holidays), pension, private medical and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Excellent discounts across The Hoxton and the global Ennismore family.