1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR


Novotel London Greenwich, London, United Kingdom



Reception Service Manager


Europe and North Africa

This vacancy has now expired. Please see similar roles below...

Company Description

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, cocktail or soft drink at any time of day.

Our mission at is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

  • Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
  • Discounted hotel rates all over the world in Accor Hotels
  • Continuously learn and develop yourself with our Accor Academy
  • Support your wellbeing in your professional and personal lives
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
  • Participate actively in initiatives to build a more inclusive and sustainable world
  • And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality


Job Description

As our next Reception Service  Manager, you will …

• Lead, motivate and coach the front office team to ensure the hotel standards are delivered to meet customer satisfaction 

• Meet the departmental expectations and targets

• Actively participate in any revenue and sales activities operated by head office plus any specific operational activities

• Recruit and train new staff

• Deal with guest enquiries and resolve customer complaints

• Perform other reasonable duties assigned by the Management of the Hotel and the line Manager

Additional Information

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.

• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.

• Excellent communicator with well-developed stakeholder management skills (internal and external)

• Exceptionally organised with the ability to efficiently prioritise manners.

• Ability to remain calm when under pressure.

• Ability to work a flexible roster including mornings, evenings, weekends and public holidays

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

If you feel you are the right candidate for the role of our Reception Service Manager, please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at Novotel London Greenwich you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

  • Contract type: FT
  • Number of hours: Full Time
  • Start date: ASAP
  • Location: Novotel London Greenwich



Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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