Order Taker

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

• Responsible for answering all telephone calls and prioritizing said calls.
• Should have very good telephone etiquette.
• Directly involved in the order-taking and order-placing process while dealing with guest requests and orders, courteously, efficiently, and promptly.
• Should have good knowledge of room service menus and ongoing promotions in another F&B outlet.
• Should be able to provide recommendations and suggestions to guests upon request.
• Be knowledgeable of all services, facilities, and products offered by the hotel.
• Consider the satisfaction of all guests by ensuring prompt, courteous, and efficient service at all times.
• Display excellent conversation skills and selling techniques at all times.
• Pay attention to guest orders, and know the menu thoroughly.
• Write down all the information. Highlight special requests.
• Ensure correct posting in the POS system for communication with the service and kitchen departments.
• Able to perform all duties and tasks per the tasks required at the outlet.
• Assist the department in driving guest satisfaction by providing consistent guest experiences.
• Coordinate with Room Service Waiter/ Waitress, Captains, and Minibar Attendant.
• Report positive and constructive guest feedback to the manager.
• Promptly handle guest queries, complaints, and all issues professionally.
• Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives or suggestions to guests.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.