Night Auditor

Swissôtel Sydney is a premium five-star hotel situated in the vibrant center of Sydney’s business, retail, and entertainment district.

The hotel features 369 elegantly designed guest rooms and suites, offering a modern and sophisticated experience tailored to both business and leisure travelers. Guests can enjoy world-class amenities, including the award-winning Spa & Sport wellness center, a stylish restaurant and lobby bar, a fully equipped fitness center, an outdoor swimming pool, and eight cutting-edge meeting spaces including a heritage-listed ballroom that can accommodate up to 400 guests.

As part of Accor’s Premium brands, Swissôtel Sydney is seeking for a Full Time Night Auditor to join our overnight team.

The Role

• Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out

• Assisting guests with requests and creating memorable experiences

• Ensuring timely and efficient delivery of guest request during night shift such as towels, dental kit, meals, etc

• Support the night manager / assistant night manager in night audit closure using Ariel Robotic system

• Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner 

What we are looking for

• A natural ability to authentically connect with people
• Excellent time management skills
• Previous Front Office experience is desirable
• Previous experience with Opera Cloud is favourable
• Exceptional communication skills
• Can work graveyard hours 11pm to 7am, 5 nights/week (full time, 38 hrs/week)
• Valid NSW RSA
• Candidates to have Full time work right in Australia

What We Offer

• A fun and supportive work environment with a dedicated management team

• Exciting career growth and development opportunities within the hotel and across the Accor group

• HIGA 2020 Level 3 rate: Monday to Friday $26.70/hr; Saturday $33.38/hr; Sunday $40.05; Public Holidays $60.08/hr. Late shift penalty (week days only exclude PH): $2.81/hr between 7pm to 12am; $4.22/hr between 12am to 7am.