Lead Registered Massage Therapist

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

The Lead Registered Massage Therapist will work closely with the Spa Treatment Manager to foster the growth and development of the RMT team. This role includes a balance of administrative duties and hands-on therapeutic work, with 8-12 hours per 32-hour work week dedicated to administrative responsibilities.

Job Duties Include:

• Assist the Spa Treatment Manager with the growth and development of the RMT team.
• Anticipate to allocate 8-12 hours per 32-hour work week to administrative duties, with the remaining hours spent as a working therapist.
• Act as a role model by exemplifying spa and hotel values, positively influencing change in the workplace.
• Ensure the cleaning of treatment rooms, dispensary and storage area.
• Conduct performance reviews and one on one’s with therapists to encourage their growth
• Ensure to train all the service providers on the treatments relevant to them.
• Ensure payroll, vacation & personal requests are handled in timely manner
• Ensure to provide thorough training to the new team members and familiarizing them with LQA standards.
• Anticipate in advance, all material and supplies and ensure their availability.
• Ensure all the service providers are aware of current promotions, policy changes and memorandums.
• Ensure staff maintains timing in relation to treatments to avoid any unnecessary delays.
• Ensure all the service providers provide a courteous and professional approach following the Spa LQA Standards.
• Responsible for the administration of goods, requisitions, monthly inventories, storage and cost effective usage of all department related materials and assets according to standards to ensure smooth operations.
• Keep the team informed about the monthly budget and individual retail and service targets.
• Other duties as assigned.

Your Skills & Qualifications:

• Previous experience in a Spa environment required
• Recognized certificate in Massage Therapy. 2,200 hours is required
• 2 – 4 years’ experience in the field Massages required
• Current professional licenses
• Computer literate in Microsoft Window applications required
• Experience in the luxury hotel industry is an asset
• First Aid and CPR certification an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com