Housekeeping Order Taker

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Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

1. To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
2. To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Rixos standards.
3. To ensure that all guests enjoy their stay being offered the finest personal service.
4. To respect the privacy of the guests and the confidentiality of the information.
5. To set-up inventory and monitor supplies and other commodities upon guest requests.
6. To update the above items’ availability and order requirements in FMC accordingly with prior approval.
7. To be aware of and to follow emergency and security procedures.
8. To fulfill all administrative tasks, housekeeping office coordination and filing.
9. To respect key handling procedures.
10. To coordinate with all departments as per guests and operational needs.
11. To inform concerned division or department heads whenever a matter is delayed or not solved
12. To manage the departmental attendance and rosters in the payroll system and follow up with paymaster for any staff queries.

Diploma or vocational training within the hospitality and previous experiences within a similar role in a luxury five star property.