Guest Service Officer -Reception

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Guest Service Officer - Reception

First impressions are everything! As a Guest Service Officer - Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Coordinate with other departments to fulfill guest needs and resolve issues
• Maintain accurate guest records and room status information

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Diploma or degree in vocational hospitality or Room Division
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus