Guest Service Agent

Why work for Accor?

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Join our dynamic team in Mercure Maldives Kooddoo, as a Guest Service Agent! You'll be the welcoming face and first point of contact for all our guests and visitors, playing a vital role in creating unforgettable experiences from the moment they arrive. This is your opportunity to make a meaningful impact in a fast-paced hospitality environment where your dedication to exceptional service truly matters.

• Welcome guests with genuine warmth and professionalism, managing arrivals and departures efficiently while setting a positive tone for their stay
• Respond promptly and courteously to guest requests and inquiries, demonstrating a commitment to exceeding expectations
• Collaborate seamlessly with other departments to ensure every guest need is addressed with creativity and care
• Resolve guest concerns and challenges with a positive, solution-oriented approach, turning potential issues into opportunities to impress
• Maintain detailed records of guest interactions and preferences to support personalized service delivery
• Promote loyalty programs and special offerings with enthusiasm, highlighting benefits and value to our guests
• Manage multiple tasks simultaneously while maintaining attention to detail and organizational excellence
• Embrace flexibility in scheduling, including availability for morning, afternoon, and evening shifts across our seven-day operation
• Demonstrate professional appearance and conduct that reflects our organization's commitment to hospitality excellence
• Support team members across all levels, fostering a collaborative and inclusive work environment

• Proven experience in a guest-facing or customer service role within the hospitality industry
• Excellent written and verbal communication skills with the ability to interact effectively with diverse guests and team members
• Strong time management capabilities with the ability to juggle multiple priorities without compromising service quality
• Genuine interpersonal skills and the ability to build rapport easily with guests and colleagues at all levels
• Demonstrated ability to deliver prompt, efficient service while identifying opportunities to enhance guest satisfaction
• Problem-solving and conflict resolution skills with a proactive, empathetic approach
• Entrepreneurial mindset with drive, ambition, and infectious energy
• Multilingual abilities (French and English Language required)
• Familiarity with hospitality management systems and software (preferred)
• Responsible Service of Alcohol certification (required)
• Valid C Class Driver's License (essential)
• Professional appearance and presentation standards
• Flexibility to work varying shifts, including evenings and weekends
• Positive attitude, resilience, and genuine passion for delivering exceptional guest experiences

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS