Groups Reservations Coordinator

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

The Groups Reservations Coordinator, supported by the Groups Manager, plays a key role in managing reservations, rooming lists, accounts, and rundowns for all groups bookings at Sofitel Brisbane Central. This position demands strong communication skills, keen attention to detail, and a guest-focused mindset to help ensure exceptional service and contribute to the hotel’s occupancy and revenue objectives. The Groups Reservations Coordinator works closely with the Front Office, Sales and Marketing, Conference and Events Operations, and Revenue Management teams to deliver smooth and coordinated experiences for clients, event organisers, conference attendees, and internal stakeholders.

• Serve as the primary point of contact for group reservations, coordinating with sales teams and clients
• Manage the flow of reservations for assigned groups efficiently and accurately
• Create and maintain group booking details such as rooming lists, arrival times, and meal requirements, while actively following up on pending information
• Collaborate closely with departments such as Housekeeping, Kitchen, Front Office and, Outlets to ensure all group requirements and special requests are fulfilled
• Ensure all ad hoc group bookings are confirmed using standard group contracts outlining booking conditions, deposit schedules, and final room list deadlines
• Utilise standardised reports to effectively communicate group details and requirements across relevant departments
• Monitor group booking performance, including wash (cancellations), materialisation (actual arrivals), and turnaways to support accurate forecasting and planning
• Support the Groups Manager in achieving monthly KPIs and contribute to the overall success of the Reservations team's performance metrics
• Maintain regular communication with the Sales and Marketing team, providing feedback and forwarding potential leads from inbound and corporate markets.

• Excellent organisational and multitasking abilities, with a proven track record of managing high booking volumes while maintaining efficiency
• Proficient in using reservation and hotel property management systems, including PMS and OPERA
• Demonstrated experience working in a reservations team within a luxury 5-star hotel environment
• A strong passion for hospitality, with a keen eye for detail and excellent problem-solving skills
• Outstanding communication and interpersonal skills, fostering effective collaboration with guests, team members, and other departments
• Ability to handle multiple tasks simultaneously while maintaining focus on guest needs
• Demonstrated reliability and responsibility in previous roles.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine, visit careers.accor.com