Front Office Supervisor

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

As Front Office Supervisor, you will be responsible for overseeing the daily operations of the front office team and ensuring exceptional guest service at Hawar Resort by Mantis. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and the ability to manage guest interactions while ensuring smooth operations. You will play a key role in training, mentoring, and leading the team to achieve high levels of guest satisfaction and operational excellence.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Team Leadership and Supervision: Supervise, train, and mentor the front office team, ensuring efficient service delivery and high performance through guidance and regular feedback.
• Guest Service Excellence: Provide exceptional guest service by addressing inquiries, resolving complaints, and proactively enhancing the guest experience.
• Operational Management: Oversee front office operations, including check-ins, reservations, and room assignments, ensuring accuracy and coordination with other departments for seamless guest experiences.
• Staff Training and Development: Assist in training and development of front office staff, promoting collaboration and continuous improvement in service standards.
• Administrative Support: Manage reports, guest feedback, and operational performance while ensuring accurate billing and guest records.
• Health, Safety, and Compliance: Ensure adherence to health, safety, and resort policies, maintaining a safe environment and staying updated with regulations.
• Professional Appearance: Maintain a high standard of personal appearance and uniform, ensuring professionalism at all times.
• Guest Relations: Greet and assist guests warmly upon arrival and throughout their stay, ensuring they feel welcome and valued.
• Smooth Office Operations: Ensure the front office runs efficiently throughout the shift and proactively address any operational challenges.
• Initiative & Continuous Improvement: Identify and implement ways to enhance guest experience and overall service quality.
• Teamwork & Collaboration: Work supportively with colleagues to foster a positive and efficient work environment.
• Record-Keeping & Communication: Ensure essential information is recorded and communicated to all departments daily.
• Issue Resolution: Relay guest concerns to the Duty Manager and Front Office Manager promptly to ensure quick resolution and guest satisfaction.
• Fire Safety & Security: Stay familiar with hotel fire safety regulations and procedures, ensuring compliance and security at all times.
• Hotel Security & Revenue Protection: Maintain awareness of hotel security, controlling access, protecting property, and safeguarding revenue.
• Management Requests: Attend to any reasonable requests made by Management to support smooth hotel operations.

• Leadership Experience: Prior experience in a front office supervisory or leadership role is essential.
• Property Management Systems: Previous experience with Property Management Systems is required.
• Technical Proficiency: Must be proficient in Microsoft Windows applications.
• Education: A University or College degree in a related discipline is preferred.
• Professionalism: Must maintain a polished and professional presentation.
• Interpersonal & Problem-Solving Skills: Strong ability to resolve issues effectively while maintaining positive guest interactions.
• Reliability & Responsibility: Highly dependable with a strong sense of accountability.
• Ability to Work Under Pressure: Capable of performing efficiently in a fast-paced environment.
• Team Collaboration: Ability to work seamlessly within a team-oriented setting.
• Guest Focus: Must prioritize guest needs, remaining calm, courteous, and attentive at all times.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES