Front Office Manager

By working at the ibis Budget London Heathrow Central hotel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

The Front Office Manager is responsible for ensuring the smooth operation of all front office functions, including guest check-in/check-out, reservations, and guest services. This position plays a key role in maintaining high standards of customer service and maximizing revenue opportunities.

Key Responsibilities:

1. Guest Services:

   • Oversee guest check-in and check-out procedures to ensure efficiency and guest satisfaction.
   • Handle guest inquiries, requests, and complaints in a professional and timely manner.
   • Maintain a welcoming and hospitable atmosphere in the lobby area.

2. Reservations Management:

   • Manage reservation systems to ensure accuracy and maximize room occupancy.
   • Coordinate with the reservations team to handle room assignments and special requests.
   • Monitor room availability and make adjustments to maximize revenue.

3. Staff Supervision and Training:

   • Recruit, train, and supervise front office staff, including front desk agents, concierge, and bell staff.
   • Conduct regular performance evaluations and provide coaching and feedback to staff.
   • Ensure staff are knowledgeable about hotel services, policies, and procedures.

4. Financial Management:

   • Implement strategies to maximize revenue, such as upselling rooms and promoting hotel amenities.
   • Prepare reports on occupancy rates, revenue, and other key performance indicators.

5. Safety and Security:

   • Ensure compliance with hotel security policies and procedures.
   • Address any safety concerns or issues promptly and effectively.
   • Coordinate with other departments to maintain a safe and secure environment for guests and staff.

• Bachelor's degree in hospitality management or related field preferred.
• Previous experience in a supervisory or managerial role in a hotel front office.
• Strong leadership and communication skills.
• Excellent customer service skills with a focus on guest satisfaction.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays.

Are you the ‘face of ibis Budget London Heathrow Central’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.