1. Full-Time
  2. Permanent
  4. Rooms


Sofitel Sydney Darling Harbour, Sydney, Australia



Duty Manager


Luxury & Lifestyle

This vacancy has now expired. Please see similar roles below...

Company Description

Discover the Sofitel Darling Harbour

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Job Description

  • Provide efficient, friendly and professional service to all guests.
  • Lead by example when attending to guest requests.
  • Show efficiency in constantly striving to provide total customer satisfaction.
  • Take initiative to ensure that interactions with our customers are positive and productive.
  • Work together with trust so that Ambassadors and Management meet the goals of the departments.
  • Treat customers and Ambassadors from all cultural groups with respect, sensitivity and transparency.
  • Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.
  • Supervision and support of the Front Office team and other departments when required.
  • Ensure that suitable manning levels are maintained at all times across the hotel. Authorize roster changes as required.
  • Ensure department policies and procedures are understood by all employees and demonstrated in tasks performed.
  • Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
  • Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
  • Be proficient in the use of all front and back-office equipment. 
  • Ensure preventative maintenance programs are in place. Ensure all areas are maintained tidy and organized at all times.
  • Implement training programs for all employees, conduct induction and skills training.

Benefits, Rewards, Motivations

  • Industry benefits worldwide on accommodation, dining and lifestyle services.
  • Access to daily discounted coffee and Ambassador dinning menu. 
  • A unique training platform to enhance your skills and knowledge. 


  • 3 - 5 years' experience within Luxury Front Office.
  • Strong communication skills and attention to detail.
  • Always displays a professional appearance, representing our Sofitel brand. 
  • Ability to work a rotating roster including weekends, nights and public holidays.
  • Ability to work under pressure and meet tight deadlines.
  • Hold a current RSA and First Aid certificate.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full AU working rights are required for this role. 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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