Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
HR in Hospitality Awards 2025:
🏆 Excellence in Employee Experience
🏆 HR Team of the Year
🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
Institute of Hospitality Awards 2025
Job Description
Job Title: Concierge Coordinator
Department: Concierge
Inspired and supported by: Senior Concierge
Salary: £32,338 (including service charge)
Your purpose will be:
Our Concierge Coordinator is appointed to provide information to guest enquiries and to coordinate guest requests for special arrangements or services such as restaurant and ticket bookings, special events and car arrangements. The ultimate goal of the Concierge Coordinator is to exceed guests' expectations and create a memorable experience for them during their stay at The Savoy Hotel.
You will be accountable for:
- Building a nurturing relationship with our guests, partners, and colleagues to being able to create lasting memories for our guests.
- Efficiently supporting the concierge desk to deliver an engaging, refined and intuitive service.
- Providing our guests with in depth knowledge about the property and London.
- Having a thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the area to be able to give recommendations to guests.
- Assisting all guest enquiries via emails and phone calls.
- Interact with guests and effectively deal with recoveries, and inform the Duty Manager.
- Use the hotel computer system and phone system effectively and efficiently.
- Provide a complete and detailed handover for the concierge team.
- Be willing and able to cross-train and assist in other departments as required.
Qualifications
Candidate profile:
- Having a passion for guest service and taking ownership of the guest experience.
- The ability to work in a team and build relationships with others.
- Being very organised and proactive in managing your tasks.
- Being able to perform job functions with attention to detail, speed and accuracy.
- Having a thorough understanding of the hotel, the surrounding area and London transportation system.
- In depth knowledge of London’s current dining, entertainment, shopping and art scene.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary and additional service charge
- Life insurance and pension
- 31 days of holiday (including public holidays)
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant, gym, interfaith prayer room and wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
- Cycle-to-work scheme
- Season ticket loan for commuting
- Annual optician reimbursements of £100
- Local discounts for F&B and retail
