Assistant Manager - REIGN

For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. 

The Assistant Manager, under the general guidance and supervision of the General Manager, REIGN, and within the limits of the established hotel policies, procedures and the Food and Beverage manual, assists in overseeing and directing all aspects of the restaurant, bar and bakery.

• Supervises day to day functions of all restaurant employees, facilities, sales, and costs.
• Controls and analyzes, on an ongoing basis, Quality levels of production, Guest satisfaction (VOG), Employee satisfaction (EES), Merchandising and marketing, Operating costs (financials) and Sanitation, cleanliness, hygiene (front & back of house) – ALL Safe
• Ensures optimum performance in each of the above areas.
• Supervises, coordinates and directs the prompt, efficient and courteous serving of food and beverages in the restaurant.
• Ensures optimal service is being provided while maximizing profit potential.
• Establishes and maintains effective employee relations.
• Ensures proper staffing levels are maintained while balancing quality and sales with daily/seasonal staffing demands.
• To conduct, under the guidance of General Manager, REIGN, such functions as interviewing, hiring, employee orientation, training, on the job performance, coaching, counseling and suspension if necessary to ensure appropriate staffing and productivity.
• Develops formal training program per outlet, as well as an annual training calendar, implements on the job training sessions for the restaurant employees, responsible for meeting training goals.
• Produces and implements creative promotional programs with their outlet with the goal of boosting sales and visibility and develops annual promotions calendar in coordination with the General Manager, REIGN and the Director of Venues.
• Attends and contributes to the weekly food and beverage departmental meetings.
• Conducts pre meal briefings and maintains liaison with the Executive Chef.
• Conducts cleaning inspections on a regular basis to ensure compliance with health standards and hotel cleanliness standards.
• Participates in service as necessary in accordance with the requirements and practices of the restaurant.
• Ensures hotel grooming and appearance standards are met.
• Controls stocks for daily use in restaurants to ensure service requirements are met.
• Ensure all health and safety procedures and policies are adhered to by all staff and follow through with any health and safety requests made by staff.
• Participates in the preparation of the food and beverage department budget and goals.
• Conducts all administrative work required, including but not limited to schedule, cleaning and maintenance of logbooks, opening/closing duties, cleaning checklists, tracks and compiles sales statistics per month, other checklists and reports as deemed necessary to effectively run and maximize profits for the outlet.
• Performs related duties and special projects as assigned.
• Expected to contribute to hotel committees and various events.
• Knowledge of personal code of conduct handbook.
• Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met..
• Adhere to alcohol handling procedures and policies.
• Adhere to all LQA standards set for the department. 
• Will work weekends, holidays and shift work as scheduled.
• Any other tasks as assigned.

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Constant kneeling, pushing, pulling, lifting.
• Frequent ascending or descending ladders, stairs and ramps.

• Degree in Hotel and Restaurant Management an asset
• Minimum of 2 years experience as Assistant Restaurant Manager
• Strong leadership skills
• Good food and beverage product knowledge
• Computer skills including; Microsoft Word, Excel, PowerPoint and Outlook
• Must have excellent interpersonal and communication skills
• Must be fluent in English, second language an asset
• Previous working experience in a unionized environment an asset
• LLBO policies and guidelines
• General accounting principles and policies
• Smart Serve Certification

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 95 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues. 

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Daily, complimentary on shift meal provided in our staff cafeteria 
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Note: Must already be legally entitled to work in Canada to be considered for the position