Company Description
Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury
Sofitel Sydney Wentworth, Sydney’s first international five-star hotel, is an icon of Australian hospitality and a landmark of culture and creativity in the heart of the city. Following a transformative refurbishment, the hotel has entered an exciting new chapter, seamlessly blending its rich heritage with contemporary luxury to create one of Sydney’s most sought-after destinations.
Guided by Sofitel’s signature French zest and elegance, and inspired by the vibrant energy of Sydney, we create memorable experiences that are both sophisticated and distinctly local.
Featuring 436 beautifully redesigned rooms and suites, the exclusive Club Millésime executive lounge, 14 versatile event spaces and four exceptional dining venues, Sofitel Sydney Wentworth offers guests a truly elevated luxury experience.
As we continue to redefine luxury hospitality in Sydney, we are seeking an exceptional Assistant Guest Relations & Luxury Club Manager to join our team. This is an exciting opportunity for a hospitality professional who is passionate about personalised service, genuine guest connections and creating unforgettable luxury experiences.
Job Description
As Assistant Guest Relations & Luxury Club Manager, you will champion personalised service, create meaningful guest connections and lead the day-to-day operations of our exclusive lounge - Club Millésime. Your passion for luxury hospitality will help transform memorable stays into lasting guest loyalty.
You will:
- Curate exceptional experiences for VIP, Club Millésime and loyalty guests.
- Build genuine guest relationships and personalise every stage of the guest journey.
- Lead service recovery with confidence, empathy and professionalism.
- Inspire and support the Club Millésime team to deliver luxury service at every touchpoint.
- Partner with teams across the hotel to create seamless and memorable stays.
- Champion guest feedback, quality standards and brand excellence.
- Support the operational success of Club Millésime through effective leadership and planning.
- Act as a visible ambassador for the Hotel, fostering a culture of warmth, elegance and genuine hospitality.
Qualifications
You are a hospitality professional who genuinely enjoys creating meaningful guest experiences and inspiring others to do the same.
You will bring:
- Previous leadership experience within luxury hospitality, guest relations, front office or club lounge operations.
- A passion for personalised service and guest engagement.
- Exceptional communication and relationship-building skills.
- Confidence in handling VIP guests and service recovery situations.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience leading and motivating teams in a fast-paced environment.
- A proactive, positive and solution-focused approach.
- Knowledge of hotel systems and guest feedback platforms will be highly regarded.
Additional Information
Why Join Sofitel Sydney Wentworth?
We value our people and offer:
- Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
- Generous leave entitlements, including birthday leave, exam leave and up to 12 weeks parental leave
- 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
- Career development opportunities within a globally recognised luxury hospitality brand
- Ongoing learning and development, working alongside industry leaders
- Onsite perks including laundered uniforms, complimentary nespresso coffee, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
- A complimentary hotel stay package to celebrate your work anniversary
- Free 24/7 access to our Employee Assistance Program for confidential wellbeing support
Please note that full working rights in Australia are required for this role.
