- Full-Time
- Permanent
- IBIS BUDGET
- Administration & Support
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IBIS BUDGET IBIS BUDGET MADRID ALBASANZ, Madrid, Spain
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REF5014H
Adjunt@ de dirección
Region
Europe and North Africa
En Ibis Budget Madrid Albasanz, buscamos un/a Adjunt@ de dirección comprometido con la excelencia en el servicio y la gestión hotelera, que apoye a la Dirección en la coordinación diaria de las operaciones y contribuya al crecimiento y rentabilidad del establecimiento.
Funciones principales:
Apoyar a la Dirección en la gestión diaria y coordinación general del hotel.
Supervisar y optimizar el funcionamiento de Recepción, garantizando una excelente experiencia para los huéspedes durante todas las fases de su estancia.
Gestionar incidencias operativas y atender situaciones relacionadas con clientes, buscando soluciones rápidas y eficaces.
Realizar seguimiento de la satisfacción de los huéspedes y proponer acciones de mejora continua.
Colaborar en la gestión de reservas, revenue management y control de ocupación.
Velar por el cumplimiento de los procedimientos internos, las normas de calidad y la normativa de seguridad e higiene.
Requisitos imprescindibles.
Experiencia mínima de 1 año en un puesto similar dentro del sector hotelero.
Nivel alto de inglés, tanto hablado como escrito, para la atención a clientes internacionales.
Capacidad de liderazgo, organización y resolución de incidencias.
Orientación al cliente y vocación de servicio.
Habilidades de comunicación y trabajo en equipo.
Disponibilidad para adaptarse a las necesidades operativas del hotel.
Buscamos una persona proactiva, con visión operativa y capacidad para asumir responsabilidades, que pueda convertirse en un apoyo clave para la Dirección en la gestión diaria del hotel.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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