Accor Digital & Business Factory
 Our Digital Factory is a unique digital & innovation laboratory serving 100M+ guests and 5,500 hotels across 110 countries.
Our ambition? Provide personalized, memorable & sustainable experiences.
  In 2021, we created a Digital Factory to accelerate our digital transformation by always putting guests and data at the heart of everything we do.  
Now called the Digital & Business Factory, this department is responsible for designing, building and delivering innovative digital products and services for our customers, the staff who welcome them and the owners of our hotels, while generating maximum business value for the company.
Our Digital Factory serves as a laboratory for new work methodologies:

  • an innovation unit dedicated to long-term projects so we can always be at the forefront and surpass ourselves. 
  • the expertise of our intrapreneurs, 
  • the testing and learning of cutting-edge technologies through Proof of Concepts (POCs),
  • employee development through training and knowledge-sharing sessions,
  • collaborations with industry-leading partners. 
We adopt a continuous improvement approach to reduce the impact of digital technology on the environment in as many projects as possible. 
And you? What’s your impact? 
Over 900 talents with product management, UX design, engineering, architecture, data & e-commerce expertise(s) collaborate to address our business challenges around these main areas:
Distribution & Hotels Services:
Build the most comprehensive & scalable distribution ecosystem to bring incremental revenue to hotels and provide them with product and services easing their daily operations. 
Build a powerful Booking platform for more seamless and direct bookings, as well as powerful Accor brand booking websites to further personalize the experience and drive even more conversion.
Offer a unique Loyalty program, rewarding our guests during their stays, and beyond thanks to our wide network of partners.
Contact centers:
Offer the possibility for our guests to book any hotel, anywhere, anytime, while being a powerful revenue booster to manage direct reservation calls with an unmatched know-how on Luxury Segment.  
Data : 
Harness the power of Data to enable data driven decision making throughout the organization.
User experience & Innovation: 
Imagine, design and create digital products that delight and engage users while generating value for Accor.
Value & Delivery transformation : 
Encourager nos talents à faire preuve de plus d'agilité pour optimiser la création de valeur au profit du Groupe et à appliquer les approches les plus performantes dans la livraison de nos produits et services digitaux.
The Digital & Business Factory has a unique organization: open, agile, and efficient
It is also an “employee experience hub” where HR innovations are tested. We foster a benevolent approach, prioritizing the personal and professional development of the teams. This environment encourages innovation and intuition without imposing a defined vision.