Waiter/ess (6-month contract) - Mantis St Helena

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and eco-escapes located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Waiter/ess

This role involves delivering outstanding guest service by addressing needs and handling inquiries professionally, while maintaining high standards of appearance and performance in line with departmental procedures. You will demonstrate comprehensive knowledge of food and beverage offerings, ensure adherence to safety and sanitation policies, and collaborate with supervisors to train and support new team members. The aim is to exceed guest expectations, contribute to a motivated and efficient team, and uphold hotel standards.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.
• Achieve success with a forward-thinking, excellence-driven company.

Key Responsibilities:

• Guest Service: Provide excellent guest service by assisting with various queries, identifying and addressing guest needs promptly, effectively, and confidently. Offer professional, friendly, and engaging service while informing guests about menu items and handling complaints in accordance with standard procedures.
• Operational Responsibilities: Report for duty as scheduled, ensuring a clean and tidy appearance, wearing the correct uniform and name badge, and signing the attendance record at the start and end of each shift. Work across all areas of the Food & Beverage Department to consistently exceed guest expectations and maintain standards, while adhering to outlet policies, procedures, and service standards. Assist with additional responsibilities or duties as required by the supervisor or in the absence of team members.
• Product Knowledge: Be fully conversant with all Food & Beverage department policies and procedures, and have comprehensive knowledge of beverage lists, promotions, menu items, garnishes, ingredients, and preparation methods.
• Health & Safety and Team Development: Adhere to all safety and sanitation policies when handling food and beverages, while ensuring proficiency in speaking, reading, writing, and understanding the primary workplace language(s). Once fully competent, collaborate with the Supervisor and Head Waiter to provide on-the-job training and coaching for new staff, helping to develop a highly skilled and motivated team. Follow all hotel policies and procedures.

• Previous experience in a similar role in Food & Beverage operations is an asset; experience in remote locations is a plus.
• Familiar with PMS Micros.
• Good communication skills in English.
• Strong interpersonal abilities and a passion for Food & Beverage.
• Ability to work well under pressure.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS