Spa Manager

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Key Responsibilities: 

• Develop and implement a comprehensive spa strategy aligned with the brand standards and hotel objectives to maximize revenue, guest satisfaction, and operational efficiency. 

• Oversee day-to-day spa operations ensuring smooth delivery of all treatments and services while maintaining high standards of hygiene, safety, and quality. 

• Recruit, train, mentor, and motivate spa staff including therapists, front desk, and management team to foster a high-performance culture focused on exceptional guest experience. 

• Manage budgets, forecasts, and expenses. Analyze financial results to maximize profitability and control costs without compromising service quality. 

• Ensure personalized, memorable experiences for all spa guests, handling feedback and complaints professionally and promptly. 

• Collaborate with marketing and sales teams to design promotions, packages, and partnerships that enhance spa visibility and revenue. 

• Maintain compliance with Raffles & Fairmont brand standards, local regulations, and health & safety protocols. 

• Stay updated with the latest spa industry trends, products, and technologies to continuously enhance the spa offering. 

Qualifications & Requirements:

• Minimum 3–5 years of management experience in a luxury hotel or resort spa.

• Strong leadership, communication, and interpersonal skills.

• Proven ability to manage budgets, drive revenue, and enhance guest satisfaction.

• Excellent knowledge of spa treatments, wellness concepts, and luxury guest service standards.

• Proficiency in spa management software and MS Office applications.