Room Attendant

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

• Clean and correctly supply 12-16 rooms or its equivalent in an 8 hour shift
• Enter every room assigned and adhering to the 20 steps cleaning method when servicing/cleaning guest rooms
• Ensure guest rooms are completed in accordance to LQA Standards
• Report any damages or loss of linen, furniture, fixture and equipment to the supervisor/housekeeping coordinator.
• Immediately report all maintenance deficiencies to the team leader/housekeeping coordinator.
• Immediately report all maintenance deficiencies to the team leader/housekeeping coordinator.
• Update guest room status according to procedure.
• Carry out instructions from the Team Leaders/Assistant Managers on the preparation of VIP and LCAH rooms and amenities
• Hand in all property left by the guest from checkout room to Housekeeping Office
• Ensure that no guest property including cash is removed whilst cleaning
• Report immediately to Team Leader and Assistant Manager if a guest item should be accidentally damaged or broken
• Report all accidents, major or minor to the Team Leader immediately when the accident occurs and Team Leader must be present at scene to examine circumstances
• Remove all In Room Dining trays and trolleys and leave in the service areas without causing obstruction
• Carry out turn down service for guest rooms according to the standards set out during the evening the shift
• Carry out daily duties and interactions using the Heartist® approach
• Ensure that safe working practices are followed including emergency procedures
• Comply with hotel and department policies and procedures at all times.
• Carry out any other duties as and when assigned by the Management of the Hotel and department.

• Minimum Primary 6 Education
• Experience preferred but not necessary
• Able to communicate in basic English
• Technical skills for Housekeeping
• Interpersonal skills well developed with guests and colleagues
• Physically prepared for the physically demanding role
• Attention to detail especially cleanliness, room presentation
• Able to work independently, reliable, self-motivated