Revenue & Reservations Manager

Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Revenue & Reservations Manager

As a Revenue & Reservations Manager, you will oversee the development and implementation of effective revenue management strategies to maximize room revenue and occupancy. You will monitor and analyze market trends, competitor performance, and economic indicators to adjust pricing and inventory strategies. Additionally, you will oversee the reservations process, ensuring accuracy and efficiency in booking procedures and systems. You will manage distribution channels, including online travel agencies (OTAs), global distribution systems (GDS), and direct booking platforms. You will prepare and present regular revenue reports and forecasts to senior management and collaborate with sales, marketing, and operations teams to align revenue strategies with overall business goals.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Revenue Management Strategies: Develop and implement effective revenue management strategies to maximize room revenue and occupancy.
• Market Analysis: Monitor and analyze market trends, competitor performance, and economic indicators to adjust pricing and inventory strategies.
• Reservations Process: Oversee the reservations process, ensuring accuracy and efficiency in booking procedures and systems.
• Distribution Channels: Manage distribution channels, including online travel agencies (OTAs), global distribution systems (GDS), and direct booking platforms.
• Revenue Reports: Prepare and present regular revenue reports and forecasts to senior management.
• Team Collaboration: Collaborate with sales, marketing, and operations teams to align revenue strategies with overall business goals.
• System Optimization: Ensure optimal use of revenue management systems and tools.
• Team Training: Train and mentor the reservations team to ensure high standards of service and efficiency.
• Stakeholder Relationships: Maintain strong relationships with key stakeholders, including travel agents, corporate clients, and third-party partners.
• Yield Management: Implement and oversee yield management and inventory control processes.

• Educational Background: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum of 5 years of experience in revenue management or reservations in the hospitality industry, preferably in a luxury hotel or resort setting, especially in Accor hotels. 
• Analytical Skills: Strong analytical and quantitative skills with a proven track record of achieving revenue targets.
• Technical Proficiency: Proficiency in revenue management systems, property management systems, and MS Office applications.
• Communication Skills: Excellent communication and interpersonal skills.
• Adaptability: Ability to work under pressure and adapt to changing market conditions.
• Attention to Detail: Detail-oriented with strong organizational and problem-solving abilities.
• Regional Experience: Previous experience in the Middle East or similar markets is an asset.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS