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Sofitel Singapore City Centre, Singapore

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REF55231L

Restaurant Manager

Region

Luxury & Lifestyle


Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.


Job Description

  • Attend and actively participate in weekly Food and Beverage meetings, and respecting the confidentiality of issues which are discussed in the meetings.
  • Managing the services/standards of food and beverage within the restaurant.
  • Anticipate the volume of our business by considering the hotel occupancy and community.
  • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guests’ satisfaction.
  • Ensure that the beverage stocktaking is done in a correct and efficient manner towards the end of month.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and hotel standards and programs.
  • Ensure that the customer service standards are followed by all team members and addresses issues as they arise.
  • Responsible for the overall achievement of department customer service goals.
  • Responsible for staff development and training programs.
  • Ensure proper cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant / bar and room service;
  • Regular liaison with Engineering, ensuring that maintenance requests are completed quickly, managing guest needs as a priority.
  • Coordinate between restaurant and other departments to ensure that preparations for the restaurant operations have been made.
  • Assist in the preparation of monthly restaurant reports, key performance indicators and action taken to keep on targets/track.
  • Provide management and guidance of outlet ambassadors, namely Restaurant Supervisors and Executives.
  • Ensure constant liaison with other departments for special requests.
  • Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
  • Strive to implement the Sofitel Vision and demonstrate active use of Sofitel Values.
  • Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
  • Any other such duties that may from time to time be assigned by the Director of Food & Beverage.

Qualifications

  • Minimum 2 years experience in a similar role, preferably in 5 star experience.
  • Projects professional image at all times through personal presentation / interpersonal skills.
  • Desire and ability to train and develop staff.
  • Maintains awareness of industry trends in service, product and presentation.
  • Initiates contacts and establishes rapport easily.
  • Organises time and work efficiently.
  • Effective numeracy, verbal and written communication skills.
  • Appreciates and maintains an effective outlet for stress.
  • Willingness to work weekends and public holidays as part of the job role.
  • Has the aptitude and willingness to undertake further development with Sofitel.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

LAISSEZ VOTRE PASSION S’EXPRIMER

Nous encourageons la créativité, l' excellence et l' esprit pionnier. Nous interagissons les uns avec les autres et avec notre environnement, pour créer un luxe riche de sens. Avec nous, vous pouvez être fiers de faire partie d'une équipe globale ancrée dans les initiatives durables et locales. En travaillant ensemble avec nos communautés, nous vous donnerons les moyens d'avoir votre propre impact significatif.

EN SAVOIR PLUS

Laissez votre passion s’exprimer

Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.

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