JUMP TO CONTENT
  1. Temps Partiel
  2. CDI
  3. PULLMAN
  4. Sales & Marketing

__jobinformationwidget.freetext.LocationText__

Pullman Melbourne On The Park, Melbourne, Australia

__jobinformationwidget.freetext.ExternalReference__

REF55235I

Reservations Agent

Region

MEA SPAC


Company Description

Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. 

Hospitality is a work of heart,
Join us and become a Heartist®.


Job Description

As a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process. Key responsibilities will include (but not limited to):

  • Managing guest bookings, changes, and cancellations with accuracy and professionalism.
  • Responding promptly and courteously to guest inquiries via phone, email, and other communication channels.
  • Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay.
  • Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience.
  • Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
  • Collaborating with the front office and other relevant departments to maximise occupancy and revenue.
  • Delivering exceptional guest service and resolving booking-related issues promptly and effectively and
  • You will demonstrate a guest-centric approach with a high standard of accuracy and attention to detail.

     


Qualifications

The successful candidate will possess the following:

  • Prior experience in a reservations or customer service role within the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work a variety of different shift times.
  • Strong organisational abilities and attention to detail.
  • Proficiency in hotel property management systems (PMS) and familiarity with reservations software is an advantage.
  • A positive and professional manner, with a passion for delivering exceptional guest experiences.
  • Ability to work collaboratively in a team-oriented environment. 

     


Additional Information

The Pullman brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

  • Ongoing Career and Professional Development Opportunities
  • A Rewarding Work Environment
  • Global Discounts on Hotel Accommodation & Food and Beverage

Click 'Apply' today to begin your journey with Accor Hotels.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

LAISSEZ VOTRE PASSION S’EXPRIMER

Nous encourageons la créativité, l' excellence et l' esprit pionnier. Nous interagissons les uns avec les autres et avec notre environnement, pour créer un luxe riche de sens. Avec nous, vous pouvez être fiers de faire partie d'une équipe globale ancrée dans les initiatives durables et locales. En travaillant ensemble avec nos communautés, nous vous donnerons les moyens d'avoir votre propre impact significatif.

EN SAVOIR PLUS

Laissez votre passion s’exprimer

Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.

Rejoignez-nous
Rechercher

Browse Jobs