- Temps Complet
- CDI
- SO/
- Sales & Marketing
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SO/ Uptown Dubai, Dubai, United Arab Emirates
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REF54017W
Reservation Supervisor
Region
Luxury & Lifestyle
Ce poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
We are seeking a dynamic and experienced Reservation Supervisor to join our team at SO/ Uptown Dubai. As a key member of our hospitality organization, you will lead and oversee the reservations department, ensuring exceptional customer service and maximizing room sales.
- Supervise and manage the reservations team, providing guidance, training, and support to ensure optimal performance
- Oversee all reservation operations, including phone, internet, and email bookings
- Implement and maintain reservation policies and procedures in line with company standards
- Optimize room sales strategies to maximize revenue and occupancy rates
- Ensure accurate and timely entry of reservation details into the hotel's booking system
- Collaborate with other departments to enhance guest experience and streamline operations
- Monitor and analyze reservation trends, preparing reports for management
- Handle complex reservation inquiries and resolve customer issues effectively
- Implement innovative approaches to improve reservation processes and customer satisfaction
- Ensure compliance with data protection and privacy regulations in all reservation activities
- Proven experience in a supervisory role within the hospitality industry, preferably in reservations management
- Strong leadership skills with the ability to motivate and develop team members
- Excellent customer service skills with a focus on creating positive guest experiences
- Advanced proficiency in reservation systems and hotel management software
- Strong analytical and problem-solving abilities
- Exceptional organizational and time management skills
- Ability to work effectively under pressure and manage multiple priorities
- Excellent communication skills, both verbal and written
- Fluency in English required; additional languages are a plus (e.g., Arabic, French, German, Russian)
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- In-depth knowledge of hospitality industry standards and best practices
- Demonstrated ability to make sound decisions in a fast-paced environment
- Flexibility to work varying shifts, including weekends and holidays, as needed
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
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