- Temps Complet
- CDI
- MOVENPICK
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Mövenpick Resort Waverly Phu Quoc, Phu Quoc, Vietnam
__jobinformationwidget.freetext.ExternalReference__
REF114948D
Reservation Agent
Region
MEA SPAC
- Identify reservation needs and determine appropriate room type
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue.
- Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Show complete product knowledge, understand rate structure and apply rate management
- Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor
- Promote and maintain good public relations and endeavors to maximize business
- Maintain an accurate room status at all times
- Ensure all incoming calls are answered as per hotel standards; information received by fax is inputted and check constantly the incoming e-mails
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
- Diploma education
- Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
Jobs similaires
Salaire
Localisation
Novotel Brisbane South Bank, South Brisbane, Australia
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
NOVOTEL
Type de contrat
CDI
Locations
Australia
Métiers
Sales & Marketing
Description
We're looking for a full time Group Reservations Coordinator to join our Sales & Marketing team. This is a great opportunity for someone with prior hotel experience in Front Office, or Reservations, l
Référence
7cd29472-af2a-4080-91f4-af361b503598
Date d’expiration
01/01/0001
Salaire
Localisation
Sofitel Sydney Wentworth, Sydney, Australia
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
SOFITEL
Type de contrat
CDI
Locations
Sydney
Métiers
Sales & Marketing
Description
Lead the marketing strategy for one of Sydney's most exciting luxury hospitality portfolios, bringing four distinctive venues to life through creative storytelling, strategic partnerships and commerci
Référence
dd25ebc8-d94b-4d0e-9977-f5f397732885
Date d’expiration
01/01/0001
Salaire
Localisation
Sofitel Sydney Wentworth, Sydney, Australia
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Sydney
Métiers
Sales & Marketing
Description
You’ll be responsible for driving new business, growing key accounts and maximising revenue across our MICE portfolio. From corporate conferences and incentives to exhibitions, social events and group
Référence
e439b096-4df6-4f6e-9f77-b6ba02bf2b0c
Date d’expiration
01/01/0001
Salaire
Localisation
VeryChic, Barcelona, Spain
Experience Level
Student
Temps de travail
Temps Complet
Brands
VERYCHIC
Type de contrat
Stage / Alternance
Locations
Barcelona
Métiers
Sales & Marketing
Description
Are you passionate about travel and eager to gain hands-on experience in a fast-paced, international environment? Join VeryChic and support our sales team in developing hotel partnerships and driving
Référence
14117452-1b8a-4a88-907d-a0e1a3629b95
Date d’expiration
01/01/0001
Salaire
Localisation
HYDE PERTH, Perth, Australia
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Perth
Métiers
Sales & Marketing
Description
As Events Manager, you’ll take ownership of the operational delivery of events across Hyde Perth and FARRA, ensuring every event is delivered seamlessly, safely and to an exceptional standard from set
Référence
6307b35e-4e4d-44af-9195-e53a0e08695a
Date d’expiration
01/01/0001
Salaire
Localisation
Novotel Chennai Chamiers Road, Chennai, India
Experience Level
Executive
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Chennai
Métiers
Sales & Marketing
Description
We are seeking a highly organized and customer-focused Reservation Executive to join our team in Chennai, India. As a Reservation Executive, you will play a crucial role in managing room reservations,
Référence
4487a04f-1ef9-4869-a4bf-7498693f6681
Date d’expiration
01/01/0001
Salaire
Localisation
RIXOS PHU QUOC ISLAND VIETNAM, phú quốc, Vietnam
Experience Level
Not Applicable
Temps de travail
Temps Complet
Brands
RIXOS
Type de contrat
CDI
Locations
Vietnam
Métiers
Sales & Marketing
Description
At Rixos Phu Quoc, every caption, campaign and conversation shapes how the world experiences our brand.We are looking for a strategic and creative Content Manager who can turn ideas into compelling st
Référence
cf2e4db6-3096-41d4-a86c-66b1616fdd64
Date d’expiration
01/01/0001
Salaire
Localisation
Mondrian Bordeaux Les Carmes, Bordeaux, France
Experience Level
Student
Temps de travail
Temps Complet
Brands
MONDRIAN
Type de contrat
Stage / Alternance
Locations
Bordeaux
Métiers
Sales & Marketing
Description
Qu'attendons-nous de vous ?Sous la direction du Responsable Marketing & Communication, vous contribuerez à la mise en œuvre de la stratégie de communication de l’hôtel Mondrian Bordeaux Les Carmes. Vo
Référence
dfee0c44-f564-40f9-b3de-06973970b0a4
Date d’expiration
01/01/0001
Salaire
Localisation
VeryChic, Barcelona, Spain
Experience Level
Student
Temps de travail
Temps Complet
Brands
VERYCHIC
Type de contrat
Stage / Alternance
Locations
Barcelona
Métiers
Sales & Marketing
Description
Are you passionate about travel and eager to gain hands-on experience in a fast-paced, international environment? Join VeryChic and support our sales team in developing hotel partnerships and driving
Référence
06f3ac90-9725-4c61-a7cb-967bbd4950ea
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont El San Juan Hotel, Carolina, Puerto Rico
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Carolina
Métiers
Sales & Marketing
Description
The Wholesale, BT and Catering Specialist is responsible for supporting the Leisure/BT/Wholesale Director and the Catering and Services team with administrative and operational tasks. This role involv
Référence
5e32222d-60f8-46c0-89ae-ccc98382ab08
Date d’expiration
01/01/0001