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Fairmont Palliser, Calgary, Canada

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REF35143Q

Part Time Overnight Cashier/ Order Taker, In Room Dining

Region

Luxury & Lifestyle

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Company Description

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience. 


    Job Description

    Part Time Overnight Cashier/ Order Taker, In Room Dining

    We are seeking a dedicated and customer-focused In-Room Dining Cashier to join our team. As an integral part of our hospitality service, the In-Room Dining Cashier will be responsible for taking guest orders over the phone, processing guest orders, managing transactions, and ensuring exceptional service delivery to guests.

    • Greet guest warmly over the phone and assist them with menu selections
    • Making sure cashier is meeting with all our LQA Standards
    • Process guest orders accurately and efficiently using the Point of Sales
    • Responsible for maximizing the revenue of every order by upselling in a professional manner
    • Adhere to Food and Beverage standards and Fairmont Palliser policies to ensure a luxury experience for our guests
    • Ensure the timeless of In Room Dining deliveries and tray pick up
    • Co-ordinate the delivery of all the VIP amenities
    • Responsible to stock up everything during your shift to make sure everything is set up for success for next shift
    • Handle cash, credit card, and room charge transactions with precision and integrity
    • Collaborate with kitchen and In Room Dining Server staff to ensure timely and accurate delivery of orders to guest rooms
    • Resolve guest complaints or concerns promptly and professionally and making sure to update all the recovery guests in RSM (Royal service Management)
    • Responsible for diligently reviewing all RSM (Room Service Management) tickets and promptly settling them with efficiency and accuracy
    • Assist with inventory management and restocking of supplies as needed
    • Uphold high standards of customer service to enhance guest satisfaction and loyalty
    • Ensuring that all the monthly side duties for your department are completed successfully
    • Responsible for ensuring all temperature logs are consistently updated, including the completion of calibration logs scheduled every Friday
    • Maintains a safe and clean work environment and ensures that all Health & Safety standards are met, procedures followed and has the knowledge and tools to work safely.
    • Maintain awareness of, and ensuring compliance with all food safety & hygiene policies and procedures (as outlined by the EHC manual) are followed at all times. 
    • Maintain awareness of, and ensuring compliance with all sustainability and food waste reduction/diversion policies, procedures and programs at the hotel.

    Qualifications

    • Minimum 2 years previous experience in a cashier or customer service role, preferably in a hospitality setting
    • Ability to multitask and work efficiently in a fast-paced environment
    • Strong interpersonal and communication skills
    • Food and Beverage experience
    • Must be energetic, enthusiastic, personable and presentable
    • Must be able to read, speak and understand English language.

    Additional Information

    What is in it for you:

    • Employee benefit card offering discounted rates in Accor worldwide
    • Learning programs through our Academies
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability program

    Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

    Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.  

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

    La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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