NIGHT MANAGER (M/F/X)

Company Description

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia  in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com. 

About Orient Express Venezia 

Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. 

Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026. 

The Night Manager of the 5-star Luxury Hotel “Palazzo Donà Giovannelli” in Venice plays a crucial role overseeing the smooth operations of the property during night-time hours. He/she will ensure exceptional guest centricity, maintain high standards of security and customer orientation and manage the hotel's various departments effectively during the night shifts. The Night Manager plays a pivotal role in maintaining the hotel's reputation for excellence and ensuring full guest satisfaction throughout the night. 
 

Responsibilities 

Team Management: 

• Providing leadership, guidance, mentoring and support to night staff, fostering a positive and productive work environment 
• Leading regular training sessions to ensure that all team members are well-equipped and updated to perform their duties effectively 
• Recognizing and rewarding outstanding performances and addressing any performance issues or concerns in a timely and constructive manner. 

Guest Services: 

• Providing a warm welcome and exceptional service to guests arriving late at night 
• Handling and reporting guest inquiries, requests, and complaints promptly and professionally 
• Ensuring that guests' needs are met efficiently and effectively during their stay. 

Operational Excellence: 

• Supervising and coordinating the activities of night staff across all departments, including front desk, housekeeping, security and maintenance 
• Monitoring and maintaining hotel facilities to ensure they are constantly clean, safe, and well-maintained according to hotel standards, procedures and standards at all times 
• Conducting regular inspections of the property to identify and address any issues or concerns. 

Security and Safety: 

• Implementing and enforcing security protocols to safeguard guests, employees and hotel property 
• Monitoring surveillance cameras and security systems to detect any suspicious activity 
• Responding to emergencies, including medical incidents, fire alarms, and disturbances in a calm and efficient manner 
• Collaborating with local law enforcement and emergency services. 

Financial Management: 

• Conducting nightly audits of guest accounts, cash transactions and other financial records to ensure accuracy and accountability 
• Assisting in the preparation of nightly reports summarizing occupancy, revenue and other key metrics 
• Identifying opportunities to maximize revenue and minimize the expenses during the night shifts. 

• Previous experience in luxury hospitality with a focus on night operations is preferred 
• Strong leadership skills with the ability to motivate and inspire a diverse team 
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels 
• Sound judgment and decision-making abilities, especially in high-pressure situations 
• Proficiency in using hotel management software and other computer systems 
• Flexibility to work nights, weekends, and holidays is mandatory 
• Bachelor's degree in Hospitality Management, Business Administration, or related field is highly preferred 
• Very good knowledge of Italian and English; French confidence is a plus. 

ADDITIONAL INFORMATION

• A competitive package (base salary and yearly bonus)
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world! 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.