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Toronto, Canada

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REF2824N

Luxury & Lifestyle Global Sales Coordinator

Region

Accor HQ

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Company Description

Accor is a global leader in luxury & lifestyle, having curated one of the most extraordinary portfolios of luxury brands in the world. Over the last decade, Accor has successfully cemented its position as a leader in the global luxury & lifestyle hotel market.

  • Accor’s luxury & lifestyle portfolio includes more than 400* hotels, over 200* hotels in varying stages of development and approximately 140,000* rooms in the network + pipeline.
  • The company has achieved a #2 position in Luxury hospitality worldwide.
  • Accor’s prestigious luxury & lifestyle brands – some of which sit in Ennismore - include Raffles, Orient Express, Faena, Banyan Tree, Delano, Sofitel Legend, Fairmont, Emblems Collection, SLS, SO/, Sofitel, Rixos, MGallery and onefinestay.
  • Accor also offers a diversified selection of luxury & lifestyle hospitality offerings through its immersive resorts collection.

The Group has embarked on a new chapter of transformation and growth, creating a fully autonomous division for its Luxury & Lifestyle brands, to reinforce its leadership and accelerate growth.

Accor’s luxury brands are a key driver of future growth, representing the largest share of project value in the Group’s development pipeline. The Group’s new brand-led division creates a more agile organization, entirely focused on fast-growth drivers specific to the luxury market, which in turn, boosts value for its luxury hotel owners.

The Global Sales Luxury & Lifestyle team has a strong cross-functional role in the Luxury & Lifestyle division, to support the brands, strengthen Accor’s positioning on this market and boost high margin revenue to the L&L hotels.


Job Description

The Sales Coordinator is responsible for providing active sales support to the Director(s) Global Accounts. 

Main responsibilities:

  • Serve as customer service sales support for specific business opportunity fulfillment and general needs.
  • Maintain accurate ANAIS profiles of all accounts, with current and potential production levels, based on input and direction from manager.
  • Organizing and distributing qualified leads to the respective hotel(s).
  • In the absence of a Director, execute appropriate sales process support functions including: follow-up to sales leads, tracing and updating all bookings as required. Customer interaction and advancing the sales process.
  • Assist in the organization and coordination (event planning) of specific functions, special events and promotions handled by the Sales team (i.e. familiarization tours, sales missions, sales calls, tradeshow etc.)
  • Handle select project management as required by the Director Global Accounts or Executive Director, Global Sales
  • Prepare and disseminate all month end reports, and attend all sales meetings.
  • Provide administrative functions as required
  • Opportunity management in ANAIS
  • Confirm all contracts in ANAIS – determine total value of the contract.  Ensure all contracts are confirmed prior to program end date.
  • Report generation for opportunity management: MIM reports, eRFP reports, Delphi ect.
  • Month-end and quarter-end reporting and verification
  • Manage and maintain budget including AR request, tracking, forecasting and hotel chargebacks
  • Reporting and data analysis for directors key accounts
  • Director coverage when they are out of the office
  • Assist with client and account management on behalf of the directors
  • Assist with vacation and out of office support for the coordinator team
  • Other duties as required in support of the Meetings & Incentives Team as directed by VP or ED of Meetings and Incentives

Qualifications

Typical Background:

  • Minimum High School Diploma, University degree preferred.
  • Working knowledge of Salesforce and all related software, Excel, PowerPoint and Word are required
  • Past sales experience (internal or external) an asset.
  • Detail oriented with a strong ability to multi-task
  • Ability to work under pressure and meet deadlines
  • Proven competency in the area of organization and communication skills.

Compentencies:

  • Client minded
  • Sales oriented personality
  • Proactive
  • High energy level
  • Influencer & convincer
  • High achiever
  • Fast learner

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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