IT Manager

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Responsible for providing assistance to Director of Information Technology on maintaining integrity of all IT related systems and ensuring that all IT related hardware and software at the hotel are functioning properly. Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service 
• Assist Director of Information Technology on the implementation of Information Technology to the hotel in accordance with corporate Information Technology standards, strategies, and priorities.
• Manage the hotel’s day-to-day IT activity ensuring all standards are followed 
• Takes over Director of Information Technology duties in his/her absence.
• Assist end-user problems for all departments within the Hotel.
• Comply with the company’s IT Security Policy as it pertains to hardware, software, security/data safety 
• Support the hotel’s stand-alone systems, including but not limited to, systems connected to the Network, point of sales systems, all related interfaces, file server, UPS related devices 
• Work and consult with hardware and software vendors to setup and maintain all required equipment 
• Ensure that the usage and installation of software is in accordance with the software licensing laws 
• Supervise and monitor all IT related hardware and software installations.
• Ensure that critical hotel data is secured, backed up on a daily basis and in line with stated corporate standards and best practices.
• Planning, coordinating and implementing periodical preventive maintenance schedule for all IT related hardware and software. 
• Assist Director of Information Technology on following up and controlling hotel systems compliance according to corporate Information Technology standards/policies and PCI information security standard.
• Balance operational, administrative and Colleague needs 
• Follow departmental policies and procedures 
• Other duties as assigned by Director of Information Technology.

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Experience and Skills

• Service focused personality is essential and previous leadership experience, preferred
• Highly responsible & reliable with exceptional attention to detail 
• CompTIA A+ certification required 
• Understanding and experience of TCP/IP networks 
• University/College degree in a related discipline required 
• Knowledge with CISCO Network Switches, MS Hyper-V, Ruckus WLC
• Knowledge with Barracuda, Service Now, Opera and POS is a plus
• Excellent communication and organizational skills 
• Strong interpersonal and problem solving abilities 
• Ability to work cohesively as part of a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 
• 3 years’ experience in a hospitality environment is required
• Self-starter with a strong sense of commitment.

Physical Aspects of Position (include but are not limited to):

• Seated computer work, including constant keyboarding and mousing
• Occasional lifting up to 25lbs

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V