IT Associate

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

The IT Associate is responsible for providing technical support, managing and troubleshooting hardware and software issues, and assisting in the maintenance and optimization of IT systems. This role requires a proactive approach to problem-solving, a strong understanding of IT infrastructure, and the ability to communicate effectively with both technical and non-technical users.

Key Responsibilities:

1. Technical Support:

   • Provide first-line support for end-users experiencing technical issues.
   • Troubleshoot and resolve hardware, software, and network problems.
   • Assist with the installation, configuration, and maintenance of computers, printers, and other IT equipment.

2. System Maintenance:

   • Monitor and maintain IT systems and networks to ensure optimal performance and security.
   • Perform routine system backups and ensure data integrity.
   • Apply software updates and patches as needed.

3. User Assistance:

   • Assist in onboarding new employees with IT equipment and software setup.
   • Provide training and support to users on various software applications and IT policies.

4. Documentation and Reporting:

   • Maintain accurate records of IT support requests and resolutions.
   • Document system configurations, processes, and procedures.

5. Project Support:

   • Assist with IT projects, including system upgrades, installations, and rollouts.
   • Participate in testing and evaluation of new technologies and solutions.

6. Compliance and Security:

   • Ensure compliance with IT policies and procedures.
   • Assist in maintaining IT security measures and protocols.

Qualifications:

• Education: Associate’s degree in Information Technology, Computer Science, or a related field. A bachelor’s degree is a plus.
• Experience: 1-3 years of experience in an IT support role or similar position.
• Skills:
  • Strong knowledge of Windows and/or macOS operating systems.
  • Familiarity with networking concepts and troubleshooting.
  • Experience with common office productivity software (e.g., Microsoft Office, Google Workspace).
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.

Certifications: (Preferred but not required)

• CompTIA A+ or similar certification.
• Microsoft Certified Professional (MCP) or similar certification.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.