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Raffles Istanbul, İstanbul, Turkey

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REF10638L

In-Room Dining Runner

Region

Luxury & Lifestyle


Company Description

Job Summary/Purpose:

This position is concerned with being responsible for the set up & clearing of the outlet. Serve food & beverage to the guest according to the service rules, policy, procedure & etiquette.


Job Description

Special Note:

The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.


Qualifications

  • To have complete knowledge on the food, beverage, service available, preparation methods
  • To be aware of Raffles Hotel standards & policies.
  • To be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
  • To apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
  • Possess a pleasant personality and good manners so that he is presentable when conversing with patrons/residents and commands respect when dealing with staff
  • Check on the outlet set up. Ensures that the tables set up are set according to the standard or instructed by the Management Team
  • All patrons should be greeted warmly upon arrival at the door and escorted to the table.
  • Responsible for picking up and serving of food and beverage orders. Food & beverage must be served promptly to the guest once it is ready, so that it arrives at the patron’s table at the correct temperature.
  • Ensure all beverages and snacks are served according to the service standard.
  • Thank all patrons for patronizing the outlet upon their departure.
  • Learn to know individual patron’s names and should remember their preferences to extend a personalized service.
  • To provide courteous and professional service at all times.
  • To clear and tidy up tables after the departure of the patrons as quickly as possible. Clear all soiled plates, glasses, and silverwares to stewarding area.
  • To assist the station captain in his overall duties
  • Can be assigned to other section by the management team when the need arises.
  • Should always ensure that the mise en place on every side station is at par stock level.
  • To send operating equipment for cleaning or burnishing once a week.
  • To send linen for exchange (time stated by linen room), ensure that all linen are clean at all times and that the correct amount are being collected.
  • To clean and set up the coffee machine mise en place and ensure that sufficient stock is insufficient.
  • To relay any customer complaints to manager
  • To report for duty on time wearing clean & complete uniform at all times.
  • To maintain a high standard of personal appearance and hygiene at all times.
  •  To attend daily briefing & training classes.
  • To ensure proper setting, clearing, cleanliness of, including sufficient food in the buffet spread ın case of buffet set ups
  • To carry out any other reasonable duties and responsibilities as assigned by management team
  • To maintain good working relationships with your own colleagues and all other departments.

Additional Information

  • Responsible for picking up and serving of food and beverage orders. Food & beverage must be served promptly to the guest once it is ready, so that it arrives at the patron’s table at the correct temperature.
  • Ensure all beverages and snacks are served according to the service standard.
  • Thank all patrons for patronizing the outlet upon their departure.
  • Learn to know individual patron’s names and should remember their preferences to extend a personalized service.
  • To provide courteous and professional service at all times.
  • To clear and tidy up tables after the departure of the patrons as quickly as possible. Clear all soiled plates, glasses, and silverwares to stewarding area.
  • To assist the station captain in his overall duties
  • Can be assigned to other section by the management team when the need arises.
  • Should always ensure that the mise en place on every side station is at par stock level.
  • To send operating equipment for cleaning or burnishing once a week.
  • To send linen for exchange (time stated by linen room), ensure that all linen are clean at all times and that the correct amount are being collected.
  • To clean and set up the coffee machine mise en place and ensure that sufficient stock is insufficient.
  • To relay any customer complaints to manager
  • To report for duty on time wearing clean & complete uniform at all times.
  • To maintain a high standard of personal appearance and hygiene at all times.
  •  To attend daily briefing & training classes.
  • To ensure proper setting, clearing, cleanliness of, including sufficient food in the buffet spread ın case of buffet set ups
  • To carry out any other reasonable duties and responsibilities as assigned by management team
  • To maintain good working relationships with your own colleagues and all other departments.

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

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