Housekeeping Trainer

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Housekeeping Trainer. Reporting to the Executive Housekeeper, the Housekeeping Trainer is responsible for developing, coordinating, and delivering structured training programs for the Housekeeping department at Fairmont Southampton. This role ensures that all housekeeping colleagues are fully trained in Fairmont and Accor brand standards, operational procedures, safety practices, and service excellence expectations. 

The Housekeeping Trainer plays a key role in onboarding new colleagues, supporting ongoing skills development, and driving continuous improvement in cleanliness, quality, and efficiency across guest rooms and public areas. 

Key Responsibilities  

Training & Development 

• Develop, implement, and deliver comprehensive training programs for housekeeping colleagues, aligned with Fairmont and Accor brand standards. 

• Conduct structured onboarding and orientation for new housekeeping employees, ensuring a strong foundation in procedures, service culture, and safety requirements. 

• Provide ongoing refresher training and upskilling for existing colleagues on new products, equipment, techniques, and best practices. 

• Adapt training content and delivery methods to meet operational needs and diverse learning styles. 

Quality Standards & Procedures 

• Support the development, implementation, and continuous improvement of housekeeping procedures, standards, and checklists. 

• Ensure all training materials reflect current brand guidelines, operational requirements, and health & safety standards. 

• Partner with Housekeeping leadership to identify performance gaps and implement targeted training solutions. 

• Stay informed of emerging housekeeping trends, innovations, and best practices within the hospitality industry. 

Performance Support & Evaluation 

• Assist with monitoring housekeeping performance through observations, audits, and feedback. 

• Support performance evaluations by providing training feedback, coaching recommendations, and development plans. 

• Work closely with Supervisors and Head Housepersons to reinforce training outcomes on the floor. 

Recruitment & Onboarding Support 

• Assist the Executive Housekeeper with the hiring, onboarding, and integration of new housekeeping colleagues. 

• Ensure training records, attendance, and certification documentation are accurately maintained. 

• Promote a culture of learning, accountability, and service excellence within the department. 

Collaboration & Administration 

• Collaborate with Housekeeping leadership, Human Resources, and Health & Safety teams to align training initiatives with hotel objectives. 

• Maintain training schedules, materials, and documentation in accordance with company requirements. 

• Participate in departmental meetings and continuous improvement initiatives. 

• Perform other reasonable duties as assigned to support housekeeping operations. 

What will you bring to this role? 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·  

Experience 

• 3–5 years’ experience in housekeeping, preferably within a luxury hotel or resort environment. 

•  Prior experience in training, coaching, or supervisory responsibilities is strongly preferred. 

Education  

• High school diploma or equivalent required 

• Certification, diploma, or coursework in Hospitality, Training, or Adult Education is an asset. 

• Knowledge of workplace health and safety practices related to housekeeping is required. 

Competencies, Knowledge & Skills 

• Strong knowledge of housekeeping operations, cleaning standards, and luxury service expectations. 

• Excellent organizational and time-management skills with the ability to manage multiple priorities. 

• Effective training, coaching, and presentation skills. 

• Strong written and verbal communication skills. 

• Ability to evaluate performance, provide constructive feedback, and support colleague development. 

• Comfortable working independently while collaborating closely with leadership and operational teams. 

Personal Attributes, Culture & Values 

• Passionate about quality, cleanliness, and service excellence. 

• Patient, approachable, and confident in leading training sessions. 

• Proactive, detail-oriented, and committed to continuous improvement. 

• Positive role model who embodies Fairmont and Accor values. 

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 

• Foster an inclusive environment where every individual feels valued and respected 

• Create an environment where colleagues are empowered, supported and recognized 

Circumstances 

• Flexibility to work varied schedules as required to support training needs, including weekends or early shifts. 

• Physical ability to demonstrate housekeeping tasks, stand, walk, and move throughout guest rooms and work areas. 

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.