Housekeeping Supervisor - AM/Flexible Shift

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!

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Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel Philadelphia at Rittenhouse Hotel, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.  Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! 

You are at the heart of the hotel!
As a Housekeeping Supervisor, you will assist in the successful leadership of the Housekeeping Department, taking ownership of all cleanliness of the guest rooms, and the whole hotel ensuring that our guests are provided with clean, comfortable spaces, and being a part of creating a memorable experience for each of them.

Housekeeping Supervisor AM/Flexible

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
   
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential

• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

• As the Housekeeping Supervisor to the largest department within the hotel, you will provide leadership and guidance to a diverse group of colleagues with varying personalities while building engagement and a sense of value for the team members.

• In addition to daily quality inspections, you will exercise good judgment and a strong intuition to anticipate the needs of the guest, as well as the cleanliness of the hotel’s public and heart of house areas.

• Provide feedback to the team and assist in the development of your team members’ skills. Use your leadership to ensure your team is set up to successfully and seamlessly create a desirable experience for our guests!

• Collaborate with co-managers and assist where needed; this role may call for you to wear “many hats”, both on the floor and assisting with office duties, paperwork and attending interdepartmental meetings. 

• Monitor quality and guest satisfaction scores. Develop and implement procedures and practices will support your team and positively impact the guest experience.

Your experience and skills include:

• Excellent communication, organizational and problem solving skills that allow you to lead and coach your team effectively.

• An ability to work under pressure while maintaining a sense of poise and professionalism. It is crucial that this is also the tone you set for/expect from your team members - leading by example is imperative in establishing a successful department!  

• A can-do, positive attitude that enables, empowers and inspires others.

• An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.

• A desire to learn and grow and a fast paced, challenging, exciting environment!

Your team and working environment:

• Be part of an exciting and influential team to guide the transformation of luxury, French hospitality.
   
• We recognize and celebrate team and individual successes

• A brand influenced by French indulgence offering a genuine experience of art de vivre for both employees and guests

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.