Housekeeping Desk Co-ordinator

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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•    Coordinate with housekeeping staff to optimize workflow and task delegation.
•    Serve as the bridge between housekeeping, front office, and other key departments.
•    Assist in crafting and managing staff schedules to meet operational demands efficiently.
•    Support the Housekeeping Manager in task prioritization and distribution.
•    Maintain vigilance over cleanliness standards, conducting regular inspections to uphold our reputation for excellence.
•    Address guest requests and concerns promptly, ensuring swift resolution in collaboration with the team.
•    Manage inventory of cleaning supplies and amenities, coordinating replenishment as needed.
•    Generate insightful reports on housekeeping activities and performance to drive continuous improvement.
•    Maintain meticulous documentation of housekeeping-related tasks and activities.
•    Uphold safety protocols and ensure compliance with health regulations at all times.
•    Promptly report and address any safety concerns that arise.
•    Manage incoming calls with professionalism and efficiency.
•    Assign rooms and tasks to team members, ensuring smooth operations.
•    Enforce security procedures when issuing keys.
•    Handle lost and found property according to established policies.
•    Provide prompt assistance to guest inquiries and requests.
•    Keep team members updated on relevant guest information and maintain accurate guest profiles.
•    Fulfill administrative and IT duties as required.
•    Report maintenance issues promptly and accurately.
•    Foster seamless communication with other departments to enhance efficiency.
•    Regularly update systems to optimize room availability.
•    Execute additional tasks as assigned by the Housekeeping Manager.

•    Prior experience in a similar role internationally or a minimum of 2 years in a luxury hotel, demonstrating a strong understanding of luxury hospitality standards.
•    Exceptional and refined communication abilities, inspiring and empowering team members to achieve excellence.
•    Expertise in housekeeping operations, including advanced cleaning techniques, meticulous inventory management, and stringent quality assurance protocols.
•    Ability to thrive in a dynamic, fast-paced environment while upholding exacting standards of luxury hospitality.
•    Familiarity with sustainability practices in housekeeping is advantageous, reflecting a commitment to environmental stewardship and progressive luxury service standards.

Your team and working environment:

• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.