- Temps Complet
- CDI
- FAIRMONT
- Hébergement
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Fairmont Vancouver Airport, Richmond, Canada
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REF34805I
Guest Services Agent
Region
Luxury & Lifestyle
Ce poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...
What's in it for you?
- An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
- The only luxury hospitality group to be awarded Great Place to Work® Canada
- The opportunity to have fun at work alongside passionate hoteliers
- The opportunity to live, work and play across the world through our employee travel and internal transfer programs
- Complimentary duty meal in our colleague dining room
- Complimentary hotel stay for two through our BE OUR GUEST program
- Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI Committees
- A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
- A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
- 30% reimbursement of TransLink monthly pass or YVR Employee Parking pass
- Full wage of $30.00 following successful completion of probationary period
Guest Service Agent
First impressions are everything! Your engaging smile and warm, professional personality are what makes you a great Guest Service Agent at Fairmont Vancouver Airport. You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- Consistently offer professional, friendly and engaging service
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow departmental policies, procedures and service standards
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Other duties as assigned
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Able to handle a multitude of tasks in a fast-paced, ever-changing environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous customer related experience an asset
- Must be flexible in terms of working hours - regular coverage of overnight shift
- Ability to handle cash effectively and with accuracy
- Prior experience working with Opera Cloud or a related system
- Fluency in English; additional languages are a plus
- As a condition of your employment, you must be fully vaccinated against COVID-19 and provide appropriate proof of vaccination to the hotel prior to your start date
Visa Requirements: Must be legally eligible to work in Canada with valid work permit or visa. The hotel is unable to assist candidates in obtaining work authorization in Canada.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
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