- Temps Partiel
- CDI
- MERCURE
- Hébergement
__jobinformationwidget.freetext.LocationText__
Mercure Brisbane Spring Hill, Brisbane, Australia
__jobinformationwidget.freetext.ExternalReference__
REF37214X
Guest Service Agent
Region
MEA SPAC
Ce poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...
About the Mercure brand
Mercure Hotels offer so much more than a place to find comfort and sleep –they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive –– in one of our 950+ Hotels across 60+ countries –they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination.
About Mercure Brisbane Spring Hill
The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport. Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar.
As a Guest Service Agent with Mercure Brisbane Spring Hill, you have the opportunity to provide a warm and welcoming experience for our guests. Your personalised greeting, care in guest room selection, and knowledge of the Hotel will ensure our guests have a lasting memory of their visit.
Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to:
- Consistently offer professional, friendly and engaging service
- Follow Front Office policies, procedures and service standards
- Welcome, check-in and check-out guests
- Assist guests regarding hotel facilities in an informative and helpful way
- Efficiently handle all guest queries and requests
- Promptly and pleasantly handle phone calls and guest messages
- Ensure that the Front Desk is appropriately supplied and stocked at all times
- Follow all safety and sanitation policies
- Relevant work experience in the hospitality/service industry is required, preferably hotels
- Prior experience working with Opera/Opera Cloud and MS Office Suite is desired
- Excellent organisational, written and verbal communication skills with a strong focus on customer service
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively in a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Flexible availability to work mornings, nights, weekends, and public holidays
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless!
- Learn your Way - Access to our Accor Academy so you can learn while you earn!
- Work Your Way - Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide
- Accor's refer-a-friend bonus
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
#workyourwaytoleadership #accorcareers #accorlivelimitless #accorhotels #itsgoodtobeus #benefitsyourway
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
Jobs similaires
Salaire
Localisation
, Tullamarine, Australia
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Tullamarine
Métiers
Hébergement
Description
Who are we?Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is mo
Référence
3c86e99c-8c5b-46f9-a53d-bf3176535603
Date d’expiration
01/01/0001
Salaire
Localisation
, Tullamarine, Australia
Experience Level
Associate
Temps de travail
Temps Complet
Brands
ACCOR
Type de contrat
CDI
Locations
Tullamarine
Métiers
Hébergement
Description
Who are we?Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is mo
Référence
a4281eac-6965-46ce-a6dc-19cc6c989cb7
Date d’expiration
01/01/0001
Salaire
Localisation
MOVENPICK RESORT & SPA BINTAN LAGOON, Lagoi, Indonesia
Experience Level
Mid-Senior Level
Temps de travail
Temps Complet
Brands
MOVENPICK
Type de contrat
CDI
Locations
Indonesia
Métiers
Hébergement
Description
Check that all Front Office employees report to work punctually and are well groomed before each of their shift Communicate all log entries by Duty Managers to ensure that all issues and concerns rais
Référence
01819c56-9d66-4728-aa3c-98e7b47f9d47
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Kohala Coast
Métiers
Hébergement
Description
The Special Projects Attendant will focus on deep cleaning in guestrooms & other public areas around the property.What you will be doing:Perform deep cleaning in public areas & guestrooms including bu
Référence
386e7d98-a76e-41ad-9476-a4991c0b92d9
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Temps de travail
Occasionnel
Brands
FAIRMONT
Type de contrat
CDI
Locations
Kohala Coast
Métiers
Hébergement
Description
The Room Attendant is responsible for ensuring we provide the highest level of cleanliness in our guestrooms.What you will be doing:Clean guestrooms to include: dusting, making beds, soiled linen remo
Référence
a68799ee-5e72-4a19-8e41-539f2da18b79
Date d’expiration
01/01/0001
Salaire
Localisation
Fairmont Orchid - Hawaii, Kohala Coast, United States
Experience Level
Entry Level
Temps de travail
Temps Complet
Brands
FAIRMONT
Type de contrat
CDI
Locations
Kohala Coast
Métiers
Hébergement
Description
The Housekeeping Attendant is responsible for providing consistent housekeeping service to guest rooms & other related areas to meet the hotel’s standards of cleanliness and presentation.What you will
Référence
772ab5b0-114b-4973-84f6-10074f7ef5da
Date d’expiration
01/01/0001
Salaire
Localisation
Mercure Canberra, Braddon, Australia
Experience Level
Not Applicable
Temps de travail
Occasionnel
Brands
ACCOR
Type de contrat
CDI
Locations
Braddon
Métiers
Hébergement
Description
As a Guest Services Agent you will be reporting to the Front Office Manager and Duty Managers, providing exceptional customer service to our guests as they check in & out of the hotel. What you will b
Référence
a01b51a8-b2d5-4271-8496-a03c6f0e538a
Date d’expiration
01/01/0001
Salaire
Localisation
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Associate
Temps de travail
Temps Partiel
Brands
M GALLERY
Type de contrat
CDI
Locations
Chadstone
Métiers
Hébergement
Description
What we're looking for…We are currently recruiting for a part-time Overnight Housekeeping Attendant to work 11pm to 7am.We are looking for people who have the passion and willingness to actively contr
Référence
e410449e-fb40-450d-a5c2-b31682442fb6
Date d’expiration
01/01/0001
Salaire
Localisation
, Mackay, Australia
Experience Level
Associate
Temps de travail
Temps Partiel
Brands
ACCOR
Type de contrat
CDI
Locations
Mackay
Métiers
Hébergement
Description
We are seeking a friendly and professional Reception Agent to join our team in Mackay, Australia. As the first point of contact for our guests, you will play a crucial role in creating memorable exper
Référence
d483a860-04ea-4fb1-b115-6c34285bdaf2
Date d’expiration
01/01/0001
Salaire
Localisation
, Mackay, Australia
Experience Level
Entry Level
Temps de travail
Temps Partiel
Brands
ACCOR
Type de contrat
CDI
Locations
Mackay
Métiers
Hébergement
Description
Join our team as a Housekeeping Attendant in Mackay. We're looking for a detail-oriented and customer-focused individual to ensure our guests enjoy a clean and comfortable stay. As a key member of our
Référence
b48bfbf0-d7cc-4756-8810-360b7f3eabac
Date d’expiration
01/01/0001