- Temps Complet
- CDI
- Hébergement
- ACCOR
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Rixos Radamis Sharm El Sheikh, Sharm El-Sheikh, Egypt
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REF38262I
Guest Relations Manager
Region
Luxury & Lifestyle
Ce poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...
Guest Relations Manager
An exciting opportunity has arisen for a Guest Relations Manager to join Rixos Radamis Sharm EL Sheikh.
What you will be doing:
- Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction
- Manage guest services staffing and supervision, including scheduling, training, performance management, coaching, and discipline as needed, promotional recommendations, etc.
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with service providers.
- Assist guests with all inquiries, both hotel and non-hotel related.
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
- Keeping track of inventory and ordering of supplies related to guest services.
- Manage incoming guest mail, messages, facsimiles and special deliveries.
- Participate in management team meetings and training sessions as necessary.
- Maintain order and security of guest keys and other selected keys kept in Front Office; ensuring key issue policy is followed.
- Conducts all of the above in accordance with the hotel’s policy.
Your experience and skills include:
- 2-4 years of Experience in the similar area.
- Fluent in English (A foreign language will be an advantage)
- Profile with Master in one of the recognized hospitality schools is a plus.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Highly responsible & reliable
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem-solving abilities
Discover a world where life pulses with passion
La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.
LAISSEZ VOTRE PASSION S’EXPRIMER
Nous encourageons la créativité, l' excellence et l' esprit pionnier.
Nous interagissons les uns avec les autres et avec notre
environnement, pour créer un luxe riche de sens. Avec nous, vous
pouvez être fiers de faire partie d'une équipe globale ancrée dans les
initiatives durables et locales. En travaillant ensemble avec nos
communautés, nous vous donnerons les moyens d'avoir votre propre
impact significatif.
Laissez votre passion s’exprimer
Nous sommes fiers de promouvoir une hôtellerie sincère avec un zeste à la française, valorisant la passion, l'excellence et l'intelligence émotionnelle. Empreint d'une éthique engagée et promouvant un luxe durable, nous innovons et encourageons l'ouverture d'esprit et l'inclusivité. Nous encourageons les rencontres avec de nouveaux collaborateurs et des clients de tous horizons dans le but de créer ensemble une culture distincte.
Rejoignez-nous
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