Guest Relations Associate

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

• The Guest Experience Associate is responsible and accountable for all operations in relation to the Guest Experience section whilst on duty. 
• All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.
• Liaise with different departments for smooth and coordinated work.
• Ensure to interact with the guests & enable the team to understand guest requirements.
• To ensure that all guests of the hotel are checked in and checked out in an efficient, yet warm and friendly manner.
• To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.

• Previous experience in guest relations, customer service, or hospitality is preferred.
• Excellent interpersonal and communication skills, with fluency in English (additional languages are a plus).
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Exceptional attention to detail and organizational skills.
• Ability to multitask effectively and prioritize guest needs in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.
• Proficiency in using computer systems and hotel management software

2- 3 years of experience.