Guest Experience Manager

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This position has as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and supporting GM on achieving positive results and Guest Experience targets. She/He will ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand essentials (standards) and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty.

• Bachelor’s Degree in Hospitality or related areas
• Strong user knowledge of Microsoft Outlook and Microsoft Office tools;
• Experience in 5-star Hospitality required
• Strong background in hotel operations (minimum of 5 years in hotel operations including at least 2 years as a Duty Manager / Assistant Manager position)
• Strong experience with the setup and management of a Quality Management System;
• Experience in partnering and working closely with different stakeholders at various levels

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times